1. The essence of good doctoring: A personal reflection. 2. Ideas, concerns and expectations. 3. How doctors talk to patients and why. 4. Different types of patients. 5. Patient-encounter outcomes. 6. How you feel is as important as what you know. 7. What you need to achieve in a patient encounter or consultation. 8. Different methods of consulting. 9. Complex scenarios. 10. Wider communication and ethical issues. 11. Communication as a competence? 12. Summary.

About the Author

Peter Tate is a retired General Practitioner, UK

Francesca Frame is a General Practitioner in Cambridgeshire, UK

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