|Other Retailer||Price Checked Time||Their Price in AUD||Our Price|
|Amazon UK||yesterday||47.94||$33.10||You save $14.84|
|Amazon US||yesterday||36.1||$33.10||You save $3.00|
Foreword by Steve Cannon, President & CEO,Mercedes-Benz USA xiAcknowledgments xv1: Introduction 12: Building the Map 193: From Promises to Committed Action 414: Examining and Refining Every Touchpoint 615: Measuring Customer Experience: The Voice of the Customer as a Tool for Change 796: Alignment, Accountability, and Tools for the Front Line 997: Delight Is a People Business 1178: Fully Committed to Growth and Development 1399: Driving Process and Technological Change 15710: Integrating Processes into Enterprisewide Solutions 17911: Success Achieved 20312: How Good Can Good Be? 225Conclusion: Driving Your Road to Consumer Delight 245Glossary 255Bibliography 265Index 276
Joseph Michelli (St. Petersburg, FL) is an internationally sought-after speaker, author, and organizational consultant. His books include, The Starbucks Experience, The New Gold Standard, Prescription for Excellence, The Zappos Experience, and Leading the Starbucks Way.