Table of Contents

The Emotional Intelligence Skills AssessmeEnmt o(EtiIoSnAa)l Intelligence Skills Assessment (EISA).

Workshop.

Part I. Introduction and Overview.

Part II. What Is Emotional Intelligence and Why Is It Important at Work?

Part III. The Five Factors of Emotional Intelligence.

Part IV. Perceiving.

Part V. Managing.

Part VI. Decision Making.

Part VII. Achieving.

Part VIII. Influencing.

Part IX. Understanding Your Results.

Part X. Developing Your Emotional and Social Skills.

Development Exercises.

Development Strategies.

Resources and Endnotes.

About the Author

ABOUT THE AUTHORS

Steven J. Stein is a clinical psychologist and the founder and CEO of Multi-Health Systems Inc. He is the author of Make Your Workplace Great and Emotional Intelligence for Dummies, and coauthor of The EQ Edge.

Derek T.Y. Mann is a senior research associate at Multi-Health Systems Inc. and a performance enhancement consultant.

Peter Papadogiannis is a senior research associate and trainer liaison at Multi-Health Systems Inc.

Wendy Gordon is an information specialist and developer of emotional intelligence tools and supporting materials for Multi-Health Systems Inc.