Table of Contents

Emotional Intelligence. What Is Emotional Intelligence? Benefits and Attributes. Improving Emotional Intelligence. Building Emotional Intelligence in Organizations. How Developing EI Can Make a Difference. Neuro-Linguistic Programming. What Is NLP? Benefits and Attributes. NLP Components, Techniques, and Applications. Developing NLP in Organizations. EI and NLP: How they Work Together. Benefits and Uses to Managers and Engineers.

About the Author

Carolina Machado received her PhD degree in Management Sciences (Organizational and Politics Management area / Human Resources Management) from the University of Minho in 1999, and Master's degree in Management (Strategic Human Resource Management) from Technical University of Lisbon in 1994. Teaching in the Human Resources Management subjects since 1989 at University of Minho, she has been Associate Professor since 2004, with experience and research interest areas in the field of Human Resource Management, International Human Resource Management, Human Resource Management in Small and Medium Enterprises, Training and Development, Management Change and Knowledge Management. She is Head of Human Resources Management Work Group at University of Minho, as well as Chief Editor of the International Journal of Applied Management Sciences and Engineering (IJAMSE).

J. Paulo Davim received his PhD in Mechanical Engineering in 1997, MSc degree in Mechanical Engineering (materials and manufacturing processes) in 1991, Licentiate degree (5 years) in Mechanical Engineering in 1986, from the University of Porto (FEUP), the Aggregate title from the University of Coimbra in 2005 and a DSc from London Metropolitan University in 2013. He is Eur Ing and Senior Chartered Engineer by the Portuguese Institution of Engineers with a MBA and specialist title in Engineering and Industrial Management. Currently, he is Professor at the Department of Mechanical Engineering of the University of Aveiro. He has more than 30 years of teaching and research experience in Manufacturing, Materials and Mechanical Engineering with special emphasis in Machining & Tribology. Recently, he has also interest in Management/Industrial Engineering and Higher Education for Sustainability/Engineering Education. He has received several scientific awards. He has worked as evaluator of projects for international research agencies as well as examiner of PhD thesis for many universities. He is the Editor in Chief of several international journals, Guest Editor of journals, books Editor, book Series Editor and Scientific Advisory for many international journals and conferences. Presently, he is an Editorial Board member of 30 international journals and acts as reviewer for more than 80 prestigious Web of Science journals. In addition, he has also published as editor (and co-editor) more than 80 books and as author (and co-author) more than 10 books, 60 book chapters and 350 articles in journals and conferences (more than 200 articles in journals indexed in Web of Science/h-index 35+ and SCOPUS/h-index 43+).