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The Emotionally Intelligent Workplace
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Table of Contents

Tables, Figures, & Exhibits xi

Foreword xv
Warren Bennis

Preface xix

The Contributors xxvii

PART ONE: DEFINING AND ASSESSING EMOTIONAL INTELLIGENCE 1

1 Emotional Intelligence and Organizational Effectiveness 3
Cary Cherniss

2 Emotional Intelligence: Issues in Paradigm Building 13
Daniel Goleman

3 An EI-Based Theory of Performance 27
Daniel Goleman

4 The Economic Value of Emotional Intelligence Competencies and EIC-Based HR Programs 45
Lyle M. Spencer

5 Measurement of Individual Emotional Competence 83
Marilyn K. Gowing

6 Group Emotional Intelligence and Its Influence on Group Effectiveness 132
Vanessa Urch Druskat, Steven B. Wolff PART TWO: HUMAN RESOURCE APPLICATIONS AND EMOTIONAL INTELLIGENCE 157

7 Using Human Resource Functions to Enhance Emotional Intelligence 159
Ruth L. Jacobs

8 The Challenge of Hiring Senior Executives 182
Claudio Fernandez-Araoz PART THREE: EFFECTIVE SOCIAL AND EMOTIONAL LEARNING IN ORGANIZATIONS 207

9 Training for Emotional Intelligence: A Model 209
Cary Cherniss, Daniel Goleman

10 How and Why Individuals Are Able to Develop Emotional Intelligence 234
Richard E. Boyatzis

11 Developing Emotional Competence Through Relationships at Work 254
Kathy E. Kram, Cary Cherniss

12 Implementing Emotional Intelligence Programs in Organizations 286
Cary Cherniss, Robert D. Caplan

References 305

Name Index 327

Subject Index 333

About the Author

CARY CHERNISS is professor of applied psychology at RutgersUniversity. Cherniss is a specialist in emotional intelligence,work stress and burnout, management training and development,planned organizational change, and career development. DANIEL GOLEMAN is the author of the New York Timesbest-seller Emotional Intelligence and Working with EmotionalIntelligence. Goleman and Cherniss cochair the Consortium for Research onEmotional Intelligence in Organizations at Rutgers.

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