Where is the action?, P. Andersson, H. Kjellberg; narratives and case process research, P. Andersson; integrating marketing models with quality functional deployment, S. Aungst et al; stakeholder value creation and firm success, O. Koll; building effective buyer-seller dyadic relationships, M.W. Preis et al; trust and business-to-business e-commerce communications and performance, P. Ratnasingam; examining internationalization of the professional services firm, M.A. Skaates; business-to-business customer value and satisfaction, R.B. Woodruff, D.J. Flint; meta-evaluation, A.G. Woodside, M.Y. Sakai.