Joseph R. Matthews is president of JRM Consulting and has provided consulting assistance to numerous academic, public, and special libraries and local governments. He is editor of Public Library Quarterly and is on the editorial boards of Performance Measurement and Metrics and Library Hi Tech.
"This publication provides a fantastical theoretical and practical guide to evaluating and assessing libraries. . . . The Evaluation and Measurement of Library Services is a great resource for all library professionals due to its impact on literally every aspect of library services and operations." - ARBA