Preface.Introduction.Chapter 1. Wireless Basics for Business.Chapter 2. Wireless Workforce.Chapter 3. Wireless Warehousing and Logistics.Chapter 4. Wireless for Customers.Chapter 5. Wireless in Health Care, Government, and Education.Chapter 6. Mapping Your Company's Wireless Strategy.Chapter 7. Extending the Enterprise to Wireless.Chapter 8. Top Ten Wireless Lessons Learned.Chapter 9. Wireless Forces of Change.Chapter 10. Looking Ahead.Directory of First practical Examples by Industry.Appendix A: First Practice 50 Wireless Enterprises.Appendix B: Directory of First Practice Examples.Appendix C: Resources on the Web.Glossary.Index.
RUSSELL D. LAMBERT is the Chief Operating Officer of a Miami-based telecommunications firm. Formerly the director of e-commerce for a $3.5 billion company, Lambert was named as one of Computerworld's Premier 100 IT Leaders. He is regularly quoted in industry publications and is a frequent and popular speaker at major conferences and seminars. Julia King has been writing about information technology for twenty years. She is a national correspondent at Computerworld.