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Facilitator's and Trainer's Toolkit
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About the Author

Artie Mahal is an accomplished facilitator and has facilitated workshops in North America as well as internationally in Europe and the Asia Pacific regions. His workshops are highly interactive and use state of the art methods such as a brain compatible learning method. He has facilitated workshops for Strategic Planning, Business Process Improvement, Ideation and Project Management. Artie is a certified trainer in Business Process Management (BPM), Human Change Management, and Diversity. For two decades, Artie successfully led mission-critical management support programs at Mars Incorporated which included the implementation of Business Change Methodology and the formation of Mars University in North America. Artie is a Senior Consultant with BPTrends Associates and he is the founder of ASM Group. In his role as consultant and educator, Artie has developed and delivered BPM services privately to corporations and publicly through Boston Universitys Corporate Education Center and Duke University Business School. His training clients include Bristol-Myers Squibb, Cisco Systems, Groupo Modelo, Mars, Incorporated, United Health Group and US Department of Treasury. Artie has also been a speaker at national and international professional forums including at Rutgers University Business School, USA, and Chitkara University, India. Artie is the author of How Work Gets Done, Business Process Management, Basics and Beyond.

Reviews

Good facilitation is often the difference between a meeting that delivers outputs and actions, and one that delivers breakthrough solutions and results. Artie Mahal, who is a master facilitator and trainer, has delivered an easy to read book that describes the science and art of effective facilitation. -- Paul Marabella "Direct quote" In this book Artie has brought together a great collection of tools, techniques and advice that provides a sound basis for anyone looking to become a more engaging and effective facilitator. -- Phil Short, IT Director, Speaker, Business Process Practitioner "Direct quote" Artie Mahal used his wealth of experience in process management to create an easy to read book and a process to follow for any facilitator and trainer. The book contains valuable tools, templates, checklists, methodology, and a framework. He created a great framework structure for any facilitated session to deal with various business issues. -- Bassam A. AlKharashi, Director of Business Innovation Services, ES Consulting, Saudi Arabia "Direct quote" Artie Mahal has taken a difficult and often misunderstood skill and made it easy to learn for the professional and novice alike. As a skilled facilitator for the past twenty-five years, this book has helped me "sharpen the saw" with new tools and concepts to help tackle any business challenge. -- Jeffrey Diton, BPTrends Certified BPM Professional, Business Process Center of Excellence Director "Direct quote" Artie Mahal has kindly given the blueprint on how to "wow" your audience every time they attend a session. The book in essence lays out practical processes facilitators can follow to ensure learning is happening, collaboration is taking place and your learners will be engaged! -- Faisal Usta, Senior Account Executive in Learning and Development. "Direct quote" Sooner or later you will have to facilitate. You have two options to get or improve facilitation competence: a) the long and painful trial and error way or b) the short and smart way, namely, using other experiences to prevent the errors, learn the shortcuts and avoid the pitfalls. This is a book for novice and even experienced facilitators. -- Alexandre Magno Vazquez Mello, BPM Experts "Direct quote" Good facilitation is often the difference between a meeting that delivers outputs and actions, and one that delivers breakthrough solutions and results. Artie Mahal, who is a master facilitator and trainer, has delivered an easy to read book that describes the science and art of effective facilitation. He offers insights, techniques, tools, and knowledge that anyone can use to improve their facilitation and training skills. Paul Marabella Vice President & Chief Information Officer K. Hovnanian Companies, LLC USA In this book Artie has brought together a great collection of tools, techniques and advice that provides a sound basis for anyone looking to become a more engaging and effective facilitator. Phil Short IT Director, Speaker, Business Process Practitioner Canada Artie Mahal used his wealth of experience in process management to create an easy to read book and a process to follow for any facilitator and trainer. The book contains valuable tools, templates, checklists, methodology, and a framework. He created a great framework structure for any facilitated session to deal with various business issues such as strategies, processes, projects, and team cooperation and collaboration. â Bassam A. AlKharashi Director of Business Innovation Services, ES Consulting Saudi Arabia Artie Mahal has taken a difficult and often misunderstood skill and made it easy to learn for the professional and novice alike. As a skilled facilitator for the past twenty-five years, this book has helped me "sharpen the saw" with new tools and concepts to help tackle any business challenge. For the novice facilitator, this book is an excellent guide as Mr. Mahal provides in-depth background and context for each facilitation concept before diving in with tools, tips, and techniques to master that concept. Jeffrey Diton BPTrends Certified BPM Professional, Business Process Center of Excellence Director USA Knowledge in any form aims to bring transformation. Mr. Mahal has articulated his own experience and training skills in form of this book as an endeavor to share his expertise and bring transformation in many lives. Today, the world is full of challenges and I would say that the challenges are like strangers' appearing on the floor all of sudden. You need to be equipped with all tools and techniques to face such exigencies. For this, either you have to be trained or you must know how to train others to achieve desired goal. This text caters to both requirements. The flow of text is tremendously designed from Framework to proposition, process, Leadership, Engaging, Techniques of training and environment. Each part of the book is thoroughly shaped up and presented in real terms. Dr. Sandhir Sharma Dean, Chitkara Business School, Chitkara University India Artie Mahal has kindly given the blueprint on how to "wow" your audience every time they attend a session. The book in essence lays out practical processes facilitators can follow to ensure learning is happening, collaboration is taking place and your learners will be engaged! After reading this book, you will never facilitate a workshop, training session or meeting ever the same again. Faisal Usta Senior Account Executive in Learning and Development. USA

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