Table of Contents

List of Abbreviations xxv

Introduction xxxiii

1 History of Facilities Management 1

2 Key Drivers of Facilities Management 11

3 Activities in Facilities Management 23

4 Delivering Facilities Management – Strategy 29

5 Outsourcing 43

6 Financial Management 48

7 Property and Estates Management 84

8 Property Legislation and Leases 99

9 Developing New Buildings 119

10 Project Management 147

11 Space Management 160

12 Workplace and Accommodation Management 192

13 Procurement 198

14 Contracts and Contract Management 214

15 Legislation 227

16 Legislation Affecting Facilities Management Activities 237

17 Fire Safety and Legislation 254

18 Electrical Supplies and Electrical Safety 277

19 Accessibility and Inclusive Built Environments 287

20 First Aid at Work 296

21 Asbestos 304

22 Water Supplies and Water Safety 313

23 Construction (Design and Management) Regulations 334

24 Business Continuity 344

25 Maintenance – Definitions and Strategies 357

26 Mechanical and Electrical Systems and Their Maintenance 371

27 Information and Communications Technology 392

28 Grounds and External Areas 412

29 Fabric Maintenance 437

30 Energy Management 444

31 Front of House 468

32 Housekeeping and Cleaning Services 484

33 Security Management 506

34 Customer and Stakeholder Relations 524

35 Waste Management 538

36 Catering and Hospitality Services 556

37 Quality Management 575

38 Document Management Services 592

39 Sustainability and Environmental Issues 606

40 Management of the Facilities Management Function 632

Index 653

About the Author

JANE WIGGINS, MBA CFM FIWFM, has over thirty-five years of experience of facilities management, project delivery and provision of business support services in major blue chip organizations and the education sector. With expertise in operational and strategic aspects of facilities management, Jane established FM Tutor & Associates Ltd to bring her knowledge to many hundreds of Facilities Management students, helping them gain a professional qualification in FM. Formerly an Associate Tutor and dissertation supervisor for the MSc in Facilities Management at the University College of Estates Management and lead Tutor at the CTP Resettlement Centre for the FM programmes, Jane has worked with many other educational organisations. She was Chair of the British Institute of Facilities Management Education special interest group from 2003 – 2008. Jane has spoken and written extensively on the subject and is author of the BPP BIFM workbooks, several case studies and articles on FM across range of publications such as Croners, EFMR, Facilities Management Journal, and FM World.