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A Factory of One

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Table of Contents

What's Your Job? Why Is It So Tough to Create Value? What the Heck Is Your Work, Anyway? Going to the Gemba What's It All About? Next Steps Notes Spotting Value, Spotting Waste Allison's Story Introducing 5S What Is Information 5S? A Lesson from the Chefs Applying 5S to Information The $14 Million Check The Desktop The Absurdity of Out of Sight, Out of Mind Frequency-Based Organization But First Translating the Concept to Electronics E-mail: The Problem Child Back to Allison Systemic Information 5S Remember, It's a Means to an End Next Steps Notes Flow Flow Daily Work Processes Routine Work: Your Job Requires More than Just Creative Genius (Unfortunately) Transforming the Creative into the Transactional Next Steps Notes Visual Management Introduction What Is Visual Management? The Irony of Out of Sight, Out of Mind Why All Those To-Do Lists Don't Work Living in the Calendar The Calendar as Kanban The Calendar and the Task Pad Caution: Don't Treat Your Calendar Like Your Gas Tank The Old Movies Had It Right Sometimes a Little Inventory Is Okay Of Course, Life Never Goes According to Plan Assessing Personal Production Capacity But, What If You're Allergic to Calendars? The Simpler Method: The Personal Kanban Four Easy Steps The Incredibly Flexible Kanban Other Types of Visual Management Reflexive versus Cognitive Systems Reducing Ambiguity Next Steps Notes From Bad to Good, and From Good to Great Like an Air Traffic Controller The Twin Pillars of Kaizen Standardized Work Creative Types Need Standard Work, Too Creating Mental Capacity for Improvement Now, It's Your Turn: Step 1 What Is Your Problem? Your Real Problem? Five Whys Your Turn: Step 2 Implementing Improvement: A3 Thinking Continuous Improvement Notes Conclusion Endnotes Index

About the Author

Daniel Markovitz is president of TimeBack Management, a consulting firm that radically improves individuals and team performances by identifying and eliminating root cause impediments to productivity.


Dan Markovitz brings a thoughtful and supremely practical perspective to the fundamental scarcity faced by us all: time. His approach blends conceptual frameworks and concrete specifics--a powerful and useful combination--to reduce the noise and clutter in our lives and work. Markovitz can help us all to be more effective! --Jim Collins, author of Good to Great and co-author of Built to Last and Great by Choice

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