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A First Course in Quality Engineering

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Table of Contents

Introduction to Quality An Historical Overview Defining Quality The Total Quality System Total Quality Management Economics of Quality Quality, Productivity, and Competitive Position Quality Costs Success Stories Exercise References Statistics for Quality Variability in Populations Some Definitions Quality vs. Variability Section I: Empirical Methods for Describing Populations Section II: Mathematical Models for Describing Populations Section III: Inference of Population Quality from a Sample Mini-Projects References Quality in Design Planning for Quality Product Planning Product Design Process Design Exercise References Quality in Production-Process Control I Process Control The Control Charts Measurement Control Charts Attribute Control Charts Summary on Control Charts Process Capability Measurement System Analysis Exercise References Quality in Production-Process Control II Derivation of Limits Operating Characteristics of Control Charts Measurement Control Charts for Special Situations Topics in Process Capability Topics in the Design of Experiments Exercise References Managing for Quality Managing Human Resources Strategic Planning for Quality Exercise References Quality in Procurement Importance of Quality in Supplies Establishing a Good Supplier Relationship Choosing and Certifying Suppliers Specifying the Supplies Completely Auditing the Supplier Supply Chain Optimization Using Statistical Sampling for Acceptance Exercise References Continuous Improvement of Quality The Need for Continuous Improvement The Problem-Solving Methodology Quality Improvement Tools Lean Manufacturing Exercise References A System for Quality The Systems Approach Dr. Deming's System Dr. Juran's System Dr. Feigenbaum's System Baldrige Award Criteria ISO 9000 Quality Management Systems ISO 9001:2008 Requirements The Six Sigma System Summary of Quality Management Systems Exercise References Appendix 1 Appendix 2


Praise for the Previous Edition Professor Krishnamoorthi has designed, assembled, and delivered a milestone textbook in quality engineering education. His use of real-world examples is exemplary. His integration of the managerial aspects and the technical methods within the world of quality is both refreshing and appealing. Indeed, it saves one from having to buy two books as it is, to wit, the only textbook that does it. All topics ! are presented in a clear, well defined, but not overstated manner... --Trevor Hale, Ohio University

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