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First Things Fast

This thorougly revised classic provides guidelines for HR and Training professional on how to quickly determine performance needs before investing precious time and resources. When trainers, consultants, and problem-solvers need to figure out what's wrong with an organization--and they need a solution fast--they need this book.
Product Details

Table of Contents

Foreword by Ruth Clark ix Preface xiii Acknowledgments xix The Author xxi Chapter 1: Introduction 1 Chapter 2: What Can We Do First and Fast? 15 Chapter 3: Performance Analysis Basics 35 Chapter 4: Opportunities for Performance Analysis 69 Chapter 5: Putting the Speed in Performance Analysis 89 Chapter 6: Communicating to Gather Information and Support 113 Chapter 7: What Technology Contributes 147 Chapter 8: Finding Meaning, Communicating Results 167 Chapter 9: Tales from the Trenches 203 Chapter 10: Into the Future 241 Afterword by Marc J. Rosenberg 257 Resources for Performance Analysis 261 Index 269

About the Author

Allison Rossett is a professor of educational technology at San Diego State University and a consultant in workforce learning and performance and technology-based systems. She is the author of the best-selling Handbook of Job Aids (Pfeiffer) and Beyond the Podium (Pfeiffer), both of which are winners of the International Society for Performance Improvement's Instructional Communications award.

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