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Foreword by Ruth Clark ix Preface xiii Acknowledgments xix The Author xxi Chapter 1: Introduction 1 Chapter 2: What Can We Do First and Fast? 15 Chapter 3: Performance Analysis Basics 35 Chapter 4: Opportunities for Performance Analysis 69 Chapter 5: Putting the Speed in Performance Analysis 89 Chapter 6: Communicating to Gather Information and Support 113 Chapter 7: What Technology Contributes 147 Chapter 8: Finding Meaning, Communicating Results 167 Chapter 9: Tales from the Trenches 203 Chapter 10: Into the Future 241 Afterword by Marc J. Rosenberg 257 Resources for Performance Analysis 261 Index 269
Allison Rossett is a professor of educational technology at San Diego State University and a consultant in workforce learning and performance and technology-based systems. She is the author of the best-selling Handbook of Job Aids (Pfeiffer) and Beyond the Podium (Pfeiffer), both of which are winners of the International Society for Performance Improvement's Instructional Communications award.