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Fix Your Team


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Table of Contents

About the authors xi Acknowledgements xiii Introduction xv Part I: What is going on? 1 1 Gossip culture: cruel conversations 3 2 Unprofessional conduct: when bad behavior goes unchecked 9 3 Toxic personalities: one Bad Apple can rot the whole barrel 17 4 Personal crisis: someone is struggling 25 5 Workplace romance: keep it professional 33 6 Family ties: the spectre of nepotism 39 7 Lack of diversity and inclusion: the risks of a white bread workforce 47 8 Unresolved historical issue: skeletons in the closet 55 9 The manager's style: it's not the team, it's you! 63 10 Unhealthy competition: winners and losers 71 11 No clarity, no accountability: the path to Complete Chaos 79 12 Overwork: team stretching, presenteeism and the 24/7 paradigm 87 Part II: The Fix Your Team Toolkit 95 13 Where to start 99 14 The Fix: address unhealthy conflict 121 Tool #1: Train everyone to have important conversations 123 Tool #2: Offer facilitated discussion, mediation or conflict coaching 129 15 The Fix: address unconstructive individual behaviour 135 Tool #3: Counsel the Bad Apple or unprofessional team member 137 Tool #4: Get the organisation to investigate the apparent misconduct and discipline the wrongdoer 143 16 The Fix: develop the team's character and connections 151 Tool #5: Next hire 153 Tool #6: Develop self-refl ection in the whole team 159 Tool #7: Build the team's connections 165 17 The Fix: align with values 171 Tool #8: Diversity and inclusion initiatives 173 Tool #9: Make sure the organisation's values and behavioural expectations are known, clear, understood and real 181 Tool #10: Build a culture of feedback 187 18 The Fix: develop leadership and management 193 Tool #11: Train the manager 197 Tool #12: Ensure clarity - hold people accountable! 203 19 The Fix: care for each other 209 Tool #13: Support the team through personal crises and challenges 211 Tool #14: Dealing with overwork 217 Part III: Making it work 221 20 Create a project plan 223 21 Build a business case 229 22 Ready to launch 237 23 Buckle up! Look after yourself 239 Fix Your Team toolkit 247 Select research citations 261 Index 263

About the Author

ROSE BRYANT-SMITH and GREVIS BEARD are the co-founders of Worklogic, a respected workplace advisory firm that works with employers to triage problems, resolve disputes, and build positive workforces across Australia.

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