Table of Contents

FOREWORD

INTRODUCTION: The Evolving Role of the Marketing Manager

PART 1: The Changing Landscape

Chapter 1: THE CHALLENGE OF TODAY’S MARKETING ENVIRONMENT
David Soberman

Chapter 2: LOSING CONTROL AND LOVING IT
David Dunne

Chapter 3: BRAND EXTENSION STRATEGY: AN INTEGRATIVE FRAMEWORK
Sridhar Moorthy

Chapter 4: WHAT MAKES THE INTERNET DIFFERENT?
Avi Goldfarb

PART 2: Understanding to Engage: Key Lessons from the Latest in the Psychology and Economics of Consumer Behavior

Chapter 5: MEMORY, PERSUASION AND DECISION MAKING
Andrew Mitchell

Chapter 6: HEDONOMICS: WHY PEOPLE DO NOT BUY WHAT THEY ENJOY THE MOST
Claire Tsai

Chapter 7: MARKETING MANAGEMENT WHEN FACING FORWARD-LOOKING CONSUMERS
Andrew Ching

Chapter 8: STRATEGIC FORWARD-LOOKING MARKETING MANAGEMENT
Ron Borkovsky

Chapter 9: Just Imagine: The Role of Visualization in NEW PRODUCT EVALUATION
Min Zhao

Chapter 10: THE ROLE OF MORALITY IN CONSUMER DECISIONS
Nina Mazar

PART 3: Marketing Management to Engage

Chapter 11: MANAGE CUSTOMER VALUE THROUGH INCENTIVES
Mengze Shi

Chapter 12: HANG ON: THE PSYCHOLOGY OF TIME AND IMPLICATIONS FOR DESIGNING QUEUES
Dilip Soman

Chapter 13: Brands as HUMANS: RELATIONSHIP NORMS AND ANTHROPOMORPHISM
Pankaj Aggarwal

Chapter 14: THE Psychology of Giving: Small Interventions That Make a DIFFERENCE
Aparna Labroo

Chapter 15: MANAGING BRANDS BY LEVERAGING ACADEMIC RESEARCH
Delaine Hampton

Promotional Information

'Flux is an excellent compendium that comprehensively covers the theory and practice of branding and marketing, drawing on the lessons of the past as well as analysing how these functions should operate in the new world created by unprecedented global connectivity and access to information.' -- K.V. Kamath, Chairman, Infosys Ltd., and former Managing Director and CEO, ICICI Bank 'Flux is not just another marketing compendium. It is an original and comprehensive book that provides an expert view on the recent developments that are transforming marketing. For each topic, the theory is explained in simple terms, and the implications for managers are precisely highlighted. This makes it an effective companion for forward -looking marketers. And it is a pleasure to read!' -- John-Claude Larreche, Heineken Chaired Professor of Marketing, INSEAD 'An excellent collection of insights, Flux is inspired by academic research that is grounded in theory, empirically tested, and informed by industry knowledge. It provides an efficient way for decision makers to keep up with the latest research that is relevant to both corporations and not-for profit institutions.' -- Angela Lee, Mechthild Esser Nemmers Professor of Marketing, Kellogg School of Management, Northwestern University 'This is a brilliantly put together book and a deep analysis of the transformation of marketing from a traditional brand-building model to one of comprehensive consumer engagement. Written by some of the world's leading scholars in marketing, it is an essential read for anyone interested in understanding the changing marketing landscape.' -- Ganesh Iyer, Edgar F. Kaiser Professor of Business Administration, Haas School of Business, University of California Berkeley

About the Author

David Soberman is Canadian National Chair in Strategic Marketing and a professor in the Rotman School of Management at the University of Toronto.

Dilip Soman is the Canada Research Chair (Tier 1) in Behavioural Science and Economics, a professor at the Rotman School of Management at the University of Toronto, and the director of Behavioural Economics in Action at Rotman (BEAR) research centre.

Reviews

‘This excellent work draws on the expertise of 15 academic and business thought leaders, who offer a treasure chest of ideas on how to manage the marketing effort in an ever changing world… Highly recommended. Students at all levels, researchers, practitioners, general readers.’ - N.A Govoni (CHOICE Magazine; vol 50:11:2013)