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Forging Trust Communities

Bloggers in India used social media and wikis to broadcast news and bring humanitarian aid to tsunami victims in South Asia. Terrorist groups like ISIS pour out messages and recruit new members on websites. The Internet is the new public square, bringing to politics a platform on which to create community at both the grassroots and bureaucratic level. Drawing on historical and contemporary case studies from more than ten countries, Irene S. Wu's Forging Trust Communities argues that the Internet, and the technologies that predate it, catalyze political change by creating new opportunities for cooperation. The Internet does not simply enable faster and easier communication, but makes it possible for people around the world to interact closely, reciprocate favors, and build trust. The information and ideas exchanged by members of these cooperative communities become key sources of political power akin to military might and economic strength. Wu illustrates the rich world history of citizens and leaders exercising political power through communications technology. People in nineteenth-century China, for example, used the telegraph and newspapers to mobilize against the emperor. In 1970, Taiwanese cable television gave voice to a political opposition demanding democracy. Both Qatar (in the 1990s) and Great Britain (in the 1930s) relied on public broadcasters to enhance their influence abroad. Additional case studies from Brazil, Egypt, the United States, Russia, India, the Philippines, and Tunisia reveal how various technologies function to create new political energy, enabling activists to challenge institutions while allowing governments to increase their power at home and abroad. Forging Trust Communities demonstrates that the way people receive and share information through network communities reveals as much about their political identity as their socioeconomic class, ethnicity, or religion. Scholars and students in political science, public administration, international studies, sociology, and the history of science and technology will find this to be an insightful and indispensable work.
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Accessible and engaging, Wu's book merges the practical with the scholarly to embed the current, Internet-led information revolution's effects on collective action and governance within a historical perspective, weaving together a wealth of diverse and expansive cases. -- Catie Snow Bailard, George Washington University, author of Democracy's Double-Edged Sword: How Internet Use Changes Citizens' Views of Their Government

Table of Contents

AcknowledgmentsPart I1. Trust Communities from the Telegraph to the InternetActivists Use the Latest Technology AvailableGovernments Use Technology to Define the NationThe Link between Commercial Success and Political UsefulnessSharing and Interaction Create Meaning within a Trust CommunityTrust Communities Can Have Diverse MembersInformation as Political CurrencyThe Trust Community as an Analytical ToolUnpacking the Concept of "Trust Community"2. Blogs, Wikis, and International Collective ActionHow This Case Came to LightFailure of Government, Humanitarian, and Media InstitutionsWhy Individuals Came Together and How They Did ItShock, Grief, and AngerFrustration and the Impulse to HelpCreating the Blog and WikiMaking the Blog Easier to UseCreating the WikiMoving the Wiki to a New HomeThe Egalitarian EthosBlog and Wiki Effectiveness on the GroundDid Volunteers Participate Again in Other Collective Actions?The View through the Lens of a Trust CommunityCreating a Common IdentityBuilding TrustSocial CapitalNetworkTrust CommunityInstitutionPart Two3. Activists Challenge Institutions with Information Technology NetworksChina 1900Philippines 2001Taiwan 1970sGlobal 1990sEgypt and Tunisia 2011Conclusion4. Governments Shape Nations with Communications TechnologyInfrastructure and National IdentityCanada 1927Brazill 1900DiscussionInfrastructure, Economic Development, and National SecurityChina 1979United States 1864United States 1968Information, Ideas, and National SecurityUSSR 1960Russia 1880Information, Ideas, and Delivering Public ServicesGlobal 1990United States 1960Information, Ideas, and National IdentityIndia 1987UK 1938Qatar 1996DiscussionConclusionPart III5. Technology + Trust = Political InfluenceTrust Communities - Opportunities for Individuals and InstitutionsThe Role of CapitalismEngagement, Participation, and InteractivityTrust Communities and DiversityInformation and Ideas as a Source of PowerTrust Community as an Analytical LensFuture ResearchConclusionEpilogueFor the ActivistFor BusinessesFor GovernmentsNotesReferencesIndex

About the Author

Irene S. Wu is a senior analyst at the US Federal Communications Commission. The author of From Iron Fist to Invisible Hand: The Uneven Path of Telecommunications Reform in China, she teaches in the Communications, Culture & Technology Program at Georgetown University.


Wu has given us an important book of ideas, presented with clarity and originality, that could go a long way toward helping us keep up with - and understand the vast implications of - the technology swirling around us. * Hill Rag *

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