Foreword by Keith E Ayers; Preface; Introduction; Fresh Step 1; Fresh Step 2; Fresh Step 3; Fresh Step 4; Fresh Step 5; Fresh Step 6; Fresh Step 6.5; Notes.
As a successful professional speaker, coach, and trainer, Michael D. Brown, MBA draws upon his own life experiences and highly successful corporate career to deliver unprecedented results that enhance the bottom line. Brown has a BBA in Management from Jackson State University, holds an MBA in Global Management, and earned the honors of summa cum laude graduate. With 15 years of technical and functional leadership experience, Brown delivers his message on Fresh Customer Service TM through keynotes, seminars, workshops, and executive retreats. He has worked with and advised a number of Fortune 100 companies, global teams, entrepreneurs, and non-profits on Fresh strategy development, implementation, execution, and follow-up, and has spent the last 10 years working with the fourth largest Fortune Global Company in the world.
"Employees must understand, Brown insists, how each task relates to the company's overall goal - hopefully, to provide 'world-class customer service.' Brown makes a compelling case for both customers and service employees everywhere: happy employees provide better service, and better service equals happy customers." -- Vicki Gervickas, ForeWord Magazine.
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