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Generalist Social Work Practice
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Table of Contents

IN THIS SECTION: 1.) BRIEF TABLE OF CONTENTS 2.) FULL TABLE OF CONTENTS BRIEF TABLE OF CONTENTS:Part One: Social Work Practice Perspectives Chapter 1: Generalist Social Work Practice Chapter 2: Human System Perspectives Chapter 3: Values and Multicultural Competence Chapter 4: Strengths and Empowerment Chapter 5: An Empowering Approach to Generalist PracticePart Two: Engagement: The Dialogue Phase Chapter 6: Engagement: Forming Partnerships Chapter 7: Engagement: Articulating Situations Chapter 8: Engagement: Defining DirectionsPart Three: Assessment: The Discovery Phase Chapter 9: Assessment: Identifying Strengths Chapter 10: Assessment: Assessing Resource Capabilities Chapter 11: Assessment: Framing SolutionsPart Four: Intervention and Evaluation: The Development Phase Chapter 12: Intervention: Activating Resources Chapter 13: Intervention: Creating Alliances Chapter 14: Intervention: Expanding Opportunities Chapter 15: Evaluation: Recognizing Success Chapter 16: Intervention: Integrating Gains
COMPREHENSIVE TABLE OF CONTENTS:
Preface
PART ONE: SOCIAL WORK PRACTICE PERSPECTIVES Chapter 1 Generalist Social Work PracticeSocial Work Values and Purpose Human Dignity and Worth Social Justice Defining Social Work Achieving the Purpose of Social Work Generalist Social Work Levels of Intervention in Generalist Practice Policy and Generalist Practice Research in Generalist Practice Advantages of a Multifaceted Approach Social Work Functions and Roles Consultancy Resource Management Education Integrating Generalist Functions Looking Forward Practice Test MySearchLab Connections

Chapter 2 Human System Perspectives

The Knowledge Base of Generalist Practice Theoretical Frameworks for Practice Developing a Practice Framework Analyzing Theoretical Perspectives Key Perspectives for Empowering Practice Ecosystems Social Constructionism Feminist Perspective Life Course Theory Critical Theory The Ecosystems Perspective Humans in Context Focus on Transactions Development as Evolutionary Change Goodness-of-Fit View of Dysfunction Implications for Change Human Systems System Defined Dimensions of Systems A Structural View of Systems An Interactional View of Systems Biopsychosocial Dimensions Cultural Influences Ecosystems: A Conceptual Framework for Practice Identify the Focal System What's Happening Inside the System? What's Happening Outside the System? How Do the Inside and Outside Connect? How Does the System Move through Time? Applying the Ecosystems Framework Looking Forward Practice Test MySearchLab Connections Chapter 3 Values and Multicultural Competence Frames of Reference Your Frame of Reference Shows Professional Values and Practice Principles Acceptance Individualization Nonjudgmentalism Objectivity Self-Determination Access to Resources Confidentiality Accountability Value Conflicts in Practice Personal Values and Resources Use of Self in Social Work Increasing Self-Awareness Values and Principles in Action: A Practice Example How Values Influence Practice Values and Diversity Multicultural Competence Cultural Diversity Defined Proficient Multicultural Practice Cultural Competence Cultural Sensitivity Cultural Responsiveness A Generalist View of Cultural Competence Practitioner-Level Cultural Competence Agency-Level Cultural Competence Community-Level Cultural Competence Looking Forward Practice Test MySearchLab Connections Chapter 4 Strengths and Empowerment Strengths Perspective Practice Assumptions Key Transitions Applying a Strengths Perspective Empowerment Personal Dimensions of Empowerment Interpersonal Dimensions of Empowerment Sociopolitical Dimensions of Empowerment Power Empowerment Social Work and Oppression Empowerment-Based Practice The Paradox of an Empowering Process Collaboration and Partnership Ethical Preferences for Empowerment Practice Characteristics of Empowerment-Centered Social Workers Empowerment-Oriented Strategies Looking Forward Practice Test MySearchLab Connections Chapter 5 An Empowering Approach to Generalist Practice Elements of an Empowering Generalist Approach Infusing an Ecosystems Perspective Reflecting a Social Justice Commitment Applying a Strengths Orientation Collaborating with Clients Constructing an Empowering Reality Phases and Processes of Empowering Practice Engagement: The Dialogue Phase Assessment: The Discovery Phase Intervention and Evaluation: The Development Phase The Recurring Nature of Dialogue, Discovery, and Development From Solving Problems to Promoting Competence Processes in Action: Practice Examples An Example at the Microlevel An Example at the Mezzolevel An Example at the Macrolevel Multilevel Practice in Generalist Social Work: An Integrative Case Example Social Work Practice at the Microlevel Social Work Practice at the Mezzolevel Social Work Practice at the Macrolevel Looking Forward Practice Test MySearchLab Connections PART TWO: ENGAGEMENT: THE DIALOGUE PHASE Chapter 6 Engagement: Forming Partnerships Collaboration and Partnership The Dilemma of Social Workers as Experts The Rewards of Clients as Experts The Social Worker's Role Agency Influences on Worker-Client Relationships Making Initial Contacts Recognizing What Clients Bring Initiating Collaboration Beginning Steps: A Practice Example Qualities of Professional Partnerships Genuineness Acceptance and Respect Trustworthiness Empathy Cultural Sensitivity Purposefulness Constructing Empowering Relationships Recognizing Rights Taking Responsibilities Avoiding Dual Relationships Discussing Rights and Responsibilities Augmenting Power When Clients Feel Powerless Collaborating with Oppressed Clients Voluntary and Involuntary Clients Partnerships with Larger Systems Respecting Confidentiality Absolute and Relative Confidentiality Violating Confidentiality Informed Consent for Releasing Information Privileged Communication Balancing Accountability and Privacy Looking Forward Practice Test MySearchLab Connections Chapter 7 Engagement: Articulating Situations Empowering Dialogue Listening and Responding Proactive Responding Describing the Current Situation Orienting toward Goals Searching for Strengths and Resources Sizing Up Situations Applying Models of Communication Verbal Communication Nonverbal Communication Influences on Communication Processes Accessing the Client's Perspective Responding to Thoughts Allowing Space Nonverbal Responses Single Word Responses Restatement Clarification Summary Clarification Request to Continue Questioning Combining Responses Practice Example Responding to Feelings The Experience of Feelings Identifying Feelings Verbalizing Feelings Validating Feelings Special Issues in Responding Responding to Anger Responding to Silence Responding to Questions Responding to Feedback from Clients Responding to Larger Client Systems Facilitating Discussion Respecting Existing Functioning Looking Forward Practice Test MySearchLab Connections Chapter 8 Engagement: Defining Directions Transforming Challenges into Directions Orienting Forward, Not Back Framing the Search for Resources Integrating Transactional Dimensions Considering Client Motivation Enhancing Client Motivation Motivating Clients Who Have Given Up Aligning Worker and Client Motivations Motivating Larger Systems Collaborating with Clients Who Resist Resistance Is Motivated Cooperating with Resistance Overcoming Environmental Resistance Cooperating with Mandated Clients Constructing Workers' Expectations Structuring a Working Partnership Defining a Motivating Direction Taking Priority Actions Responding to Trauma and Crises Responding to Large-Scale Disasters Responding to the Threat of Suicide Responding to Threats toward Others Responding to Child Abuse Responding to Elder Abuse Responding to Intimate Partner Violence Responding to Survival Needs Responding to Signs of Addiction Looking Forward Practice Test MySearchLab Connections PART THREE: ASSESSMENT: THE DISCOVERY PHASE Chapter 9 Assessment: Identifying Strengths Infusing a Strengths Perspective What Are Strengths? Why Identify Strengths? Balancing Strengths and Challenges Looking for Strengths Highlighting Strengths in General Functioning Strengths in Individuals Strengths in Families Strengths in Groups Strengths in Organizations Strengths in Communities Solution-Focused Dialogue Creating a Solution-Saturated Atmosphere Searching for Exceptions Detecting Incremental Steps Searching for Transferable Skills Recognizing Cultural Strengths The Challenge of Activating Cultural Strengths A Closer Look at Cultural Identity The Critical Use of Research about Cultural Groups Ethnic Group Strengths African Americans Non-Hispanic White Americans Latino Americans Asian Americans Native Americans Strengths in Cultural Group Memberships Women Gay, Lesbian, Bisexual, and Transgender Individuals Older Adults Religious Affiliations and Spirituality Persons with Disabilities Clients as Resources for Understanding Cultures Uncovering Strengths in Adversity Surviving Oppression Surviving Violence Surviving Family Disruption Looking Forward Practice Test MySearchLab Connections Chapter 10 Assessment: Assessing Resource Capabilities Exploring Resource Systems through Assessment Recognizing Environmental Resources Turning Challenging Situations into Resources Collaborating to Search for Resources Applying Theoretical Frameworks Organizing Assessment by Using a 5-Point Ecosystemic Schema Practice Example: Franklin Courts Organizing Assessment: Applying Ecosystemic Questions Assessing Structures Assessing Interactions Assessing Thinking and Feeling Assessing Cultural Influences Assessing Spiritual Dimensions Assessing Physical Environments Putting the Pieces Together Using Assessment Tools Social Histories Genograms Eco-maps Culturally Sensitive Assessment Social Network Maps Group Assessment Organizational Assessment Neighborhood and Community Assessment Tools as Resources for Empowerment Adding Viewpoints Bringing in Significant Others Contacting Other Professionals Assessing through Observation Observations by Clients Observations by Workers Recordkeeping Recording Types of Recording Formats Ethical and Legal Issues in Recordkeeping Looking Forward Practice Test MySearchLab Connections Chapter 11 Assessment: Framing Solutions Collaborative Planning Processes Client Expertise in Planning Worker Expertise in Planning Issues Affecting Collaborative Planning Planning in Multiperson Systems Goals and Objectives Differentiating Goals and Objectives Considering Goals Translating Goals into Objectives Constructing Action Plans Crystallizing Outcome Goals Writing Effective Objectives Prioritizing Objectives Screening Generalist Intervention Strategies Choosing Effective Strategies Delineating Tasks and Responsibilities Setting Reviews and Evaluations Contracting The Evolving Contract Contracting as an Empowering Process Looking Forward Practice Test MySearchLab Connections PART FOUR: INTERVENTION AND EVALUATION: THE DEVELOPMENT PHASE Chapter 12 Intervention: Activating ResourcesApplying Generalist Intervention Skills Intervention across System Levels Maintaining Progress in the Action Plan Implementing Action Plans Enhancing Interactions Sustaining Motivation Developing Power Promoting Leadership Facilitating Choices Shaping Competence Changing Perspectives Offering Feedback Constructing Feedback Creating New Concepts Using Narrative Strategies Trying Out New Behaviors Managing Resources Linking Clients with Resources Client Advocacy Maximizing Clients' Rights Fair Hearings and Appeals Educating Teaching Sharing Information Looking Forward Practice Test MySearchLab Connections Chapter 13 Intervention: Creating Alliances The Power of Alliances Developing Alliances through Groups Groups and Empowerment Mutual Aid in Groups Self-Help Groups Social Action through Group Work Strengthening Natural Support Alliances Social Support Workers' Roles in Encouraging Social Support Case Management: Client-Service Alliances Overview of Case Management The Purpose of Case Management Case Management Activities with Clients Case Management Activities within Delivery System Case Management as Policy Practice Case Management in Action: A Practice Example Workers' Resources for Case Management Critical Issues and Ethical Dilemmas Organizational Alliances for Service Delivery Forming Intergovernmental Alliances Building Interagency Coalitions Working on Teams Leading Effective Meetings Professional Support Networks Alliances within Organizations Antidotes to Burnout Professional Memberships Alliances through Technology Looking Forward Practice Test MySearchLab Connections Chapter 14 Intervention: Expanding Opportunities Opportunities: Keys to Empowerment Empowerment and Opportunities Empowerment in Groups and Communities Resource Expansion Identifying Resource Shortages Mobilizing Resources Educating the Public Writing Grant Proposals Community Change Generalist Processes for Working with Communities Working with Communities through Organizing Working with Communities through Development Social Work as a Political Profession Political Perspectives Political Perspectives Applied to Social Work Policy Development Policy Analysis and Change Consumer Participation in Policy Development Social Activism and Social Advocacy A Heritage of Social Reform Promoting Social Action Advocacy Role Legislative Advocacy Legislative Analysis Lobbying Legislative Testimony Looking Forward Practice Test MySearchLab Connections Chapter 15 Evaluation: Recognizing Success Social Work Research and Evaluation Integrating Research and Practice Client Involvement in Research and Evaluation Evidence-Based Practice Steps for Evidence-Based Decision-Making Implications for Social Work Practice Ethics in Research Research-Informed Practice The Research Process Research Terminology Practice Evaluation Client Outcome Assessment Using Standardized Instruments in Practice Evaluation Progress Evaluation Monitoring and Evaluating Action Plans Goal Attainment Scaling Single-System Designs Elements of Single-System Designs Types of Single-System Designs Limitations of Single-System Designs Program Evaluation Program Evaluation Design Consumer Satisfaction Surveys Empowerment Evaluation Looking Forward Practice Test MySearchLab Connections Chapter 16 Intervention: Integrating Gains Social Work Endings Completing Contracts Preparing for Resolution Discussing Readiness Evaluating Sharing Feelings Generalizing Outcomes Firming Up Social Supports Celebrations and Ritualized Endings Looking to the Future Following Up Closing with Referral Acknowledging Limited Resources Implementing Legal Mandates Making Referrals Responding to Clients' Discontinuation of Services Preparing for Early Discontinuation Recognizing Exit Clues Resolving Unplanned Exits When Clients Die Grief End-of-Life Care Grieving the Death of a Client Resolving Relationships with Multiperson Systems Small Group Endings Resolving Intermember Relationships Endings with Organizations and Communities Endings Are Beginnings Practice Test MySearchLab Connections Epilogue References Author IndexSubject Index

About the Author


Karla Krogsrud Miley
, A.M., ACSW, retired in 2009 from her appointment as professor and Chair of the Department of Social, Behavioral, and Educational Studies at Black Hawk College in Moline, Illinois, where she taught life span psychology, introductory psychology, and introductory social work. She continues to teach human behavior theory as an adjunct professor for the St. Ambrose University MSW program in Davenport, Iowa. A graduate of the University of Chicago, School of Social Service Administration, A licensed social worker in Illinois, Miley has experience in a variety of fields of practice, including school social work and aging services. She has extensive experience in facilitating workshops and conference sessions on generalist social work and empowerment and social justice. She has served on the editorial board of Social Work Education and currently is on the Social Work Advisory Board for Pearson Education. Professor Miley is a coauthor Social Work: An Empowering Profession (7th edition), co-editor or Pathways to Power: Reading in Contextual Social Work Practice, and works collaboratively with Michael O'Melia and Brenda DuBois in writing Generalist Social Work Practice: An Empowering Approach (7th edition, forthcoming).

Michael O'Melia is an Associate Professor in the St. Ambrose University MSW Program. He specializes in teaching clinical social work with expertise in generalist, collaborative, and anti-oppressive methods. O'Melia is a Licensed Clinical Social Worker in Illinois, working for over thirty years with individuals, couples, families and small groups in child welfare, delinquency prevention, family therapy, and school-based practice settings. In addition to co-authoring Generalist Social Work Practice: An Empowering Approach, O'Melia is co-editor of Pathways to Power: Reading in Contextual Social Work Practice. Functioning as a community trainer and program consultant, O'Melia focuses on developing culturally competent practices, working with resistant and mandated clients, and implementing strength-based clinical strategies. He also sits on the Social Work Advisory Board for Pearson Education, serves as a member of the Editorial Advisory Board of the Rumanian Social Work Review, and contributes as an editor to the Journal of Progressive Human Services. Brenda DuBois, PhD, MSW, is a professor and former director of the graduate School of Social work at St. Ambrose University, Davenport, Iowa. A graduate of the University of Iowa (social work) and Illinois State University (Higher Education Administration), Dr. DuBois has been a social work educator for 33 years, in both BSW and MSW programs, with teaching specialties in generalist practice, social welfare history and policy, social justice, empowerment, and ethics. She serves on several community boards and service delivery planning groups. Additionally, she has extensive experience in facilitating workshops, staff development training, and conference sessions on generalist social work, empowerment social work, social justice, and social work ethics. Dr. DuBois is a coauthor with Karla Miley of Social Work: An Empowering Profession (7th edition) and works collaboratively with Karla Miley and Michael O'Melia in writing Generalist Social Work Practice: An Empowering Approach (7th edition, forthcoming).

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