Paula Dieli is a software industry executive who has spent decades building software products in both Silicon Valley and Europe. Her career has encompassed roles in engineering, product management, program management, technical support, and localization. This experience has given her a rich understanding of how software is designed, developed, localized, deployed, and supported-a blend of skillsets that gives her a unique edge in creating and running program management teams. Paula's educational background includes two bachelor's degrees in computer science and French-skills she combined in her work as a software engineer in France. She also earned an MA in French Translation. Paula created this book for the business leaders she advises who want to build a top-notch PMO and for program managers who want to excel at their craft. It represents the cumulative experience she has gained in developing the best practices that she still uses today. Paula consults with companies on their PMO journey and mentors many professionals in the software industry.