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Getting Change Right


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Table of Contents

List of Figures ix Foreword, by Bill George xi Introduction xv 1 Creating Rapid Widespread Engagement 1 Expert Input: Ken and Mary Gergen on Social Construction and Leading Change 9 Expert Input: Steve Denning on Operating Without Budget or Authority 26 2 Communicating So People Get It and Spread It 31 Expert Input: Rick Stone on the Power of Story 43 3 Energizing Your Most Valuable Players 59 Expert Input: Jim Wolfensohn on Talking to Everyone 60 4 Understanding the Territory of Change 87 Expert Input: Madelyn Blair on Storylistening for Reconnaissance 92 5 Accelerating Change Through Performance Communities 107 Expert Input: Etienne Wenger on Communities of Practice 115 6 Generating Dramatic Surges in Progress 129 Expert Input: Lesley Shneier on the World Bank's Knowledge Fairs 139 7 Breaking Through Logjams 155 Expert Input: Larry Forster on the Competency for Collaboration 172 8 WorkLifeSuccess in the Midst of Change 175 Expert Input: John Kotter on the Greatest Positive Impact 186 Appendix A:Sample Strategic Engagement Plan 195 Appendix B:JumpStart Storytelling 201 Notes 207 Acknowledgments 211 About the Author 213 Index 215

About the Author

Seth Kahan is an international speaker, trainer, and consultant who has worked with CEOs and senior leaders responsible for large-scale change around the world. He is the author of Fast Company's expert blog "Leading Change" (, and a regular contributor to the Washington Post column "On Success" ( He is an Associate of the Taos Institute. Kahan received the designation Visionary by the Center for Association Leadership, and The Society for the Advancement of Consulting has recognized him as a Thought-leader and Exemplar in the field of Change Leadership.

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