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Global Information Technology Outsourcing


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Table of Contents

Acknowledgements Introduction Chapter One: Overview Chapter Two: Global Trends and Practices: An Assessment Chapter Three: Case Studies in Mega-Contracting (A) South Australia and Dupont Chapter Four: Case Studies in Mega-Contracting (B) British Aerospace and UK Inland Revenue Chapter Five: Proven Practices in Evaluating and Negotiating IT Outsourcing Deals Chapter Six: Making IT Sourcing Decisions: A Framework Chapter Seven: Preparing for Outsourcing: Risk Mitigation for Business Advantage Chapter Eight: Preparing for Outsourcing: The Core IT Capabilities Framework Chapter Nine: Managing Stakeholder Relationships Across Six Phases Chapter Ten: In Conclusion: Future Outsourcing Notes Appendix A 1999/2000 Survey Findings From the USA and UK Appendix B Case Studies Profiles Guide to Authors' Publications on IT Outsourcing Index

About the Author

Mary Cecelia Lacity is Associate Professor of IS MIS at the University of Missouri, St. Louis and a Research Affiliate at Templeton College, Oxford University. Her research focuses on IT management practices in sourcing, IT privatization, benchmarking, IT metrics, and client/server development. She has conducted case studies in over seventy-five organizations, surveying both US and European IT management practices and given executive seminars world-wide. She was the recipient of the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. Previous publications include: Strategic Sourcing of Information Systems and articles in academic and practitioner publications such as the HBR, Sloan Management Review and MIS Quarterly. She is currently US Editor of the Journal of Information Technology. Leslie P. Willcocks has an international reputation for his work on information Management, IT evaluation and information Systems Outsourcing. He is Fellow and University Reader at Templeton College, University of Oxford; Visiting Professor at Erasmus Universiteit, Rotterdam; Professorial Associate at the University of Melbourne, and Distinguished Visitor at AGSM. He holds a doctorate in information systems from the University of Cambridge, and is Editor-in-Chief of the Journal of Information Technology. He is co-author of sixteen books, including Strategic Sourcing of Information Systems and Beyond The IT Productivity Paradox with Wiley. He has published over one hundred and thirty papers in journals such as HBR; Sloan Management Review; MISQ; Communications of the ACM, and the Journal of Strategic Information Systems.


"...this is one of the best books I have read on this or any other IT-related subject in along time... If you only read one book on outsourcing this year, make it this one." (Supply Management, 12th April 2001) "excellent book ..." (IT Week, 16th April 2001) "instant classic" (IT Week, 16th July 2001) Star Rating (Excellent) Book of the Month (Computer Bulletin, November 2001)

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