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Preface. 1 Introduction to Logistics. Logistics: The Historical Perspective. Logistics: The Modern Perspective. Components of a Logistics System. The Role of Logistics in the Organization. Logistics as a Source of Competitive Advantage. Why Is Management Interest in Logistics Growing?. Trends in Global Trade. Customers are Demanding Greater Value. Transportation Privatization and Liberalization. Transportation Security. Environmental Concerns. Changing View of Inventory. Continuing Advances in Information Technology. Electronic Commerce. Logistics in the Global Organization. Conceptual Model and Statement of Purpose. Chapter Summary. Study Questions. 2 Logistics in the Organization. Introduction. The Marketing/Logistics Partnership. Marketing and Logistics Channels. Alternative Channel Structures. Why do Channels Develop?. Channel Flows. Designing Effective Channels. Environmental Issues. Marketing Issues. Channel Management Issues. Formal and Informal Channel Relationships. Domestic versus Global Channels. Future Trends in Channel Structures. Managing the Logistics System. Tradeoff Analysis. Enhancing Corporate Profitability with Logistics. Chapter Summary. Study Questions. 3 Customer Service. Introduction. What Is Customer Service?. Elements of Customer Service. Customer Service in a Global Setting. How Much Service Should Be Offered?. Barriers to Quality Customer Service. Controllable Factors. Uncontrollable Factors. Improving Customer Service Performance. The Consequences of Poor Customer Service. Improving Customer Service in Comparison to its Costs. Customer Service and the Internal Customer. Chapter Summary. Study Questions. 4 Inventory Management. Introduction. Inventory and Customer Service. Purposes of Inventory. Types of Inventory. Objectives of Inventory Management. Inventory Costs. Managing Inventory Costs. Classic Inventory Models. Economic Order Quantity (EOQ) Model. Modifications to the Basic EOQ Model. Model Limitations. Fixed Order Point/Fixed Order Quantity Model. Fixed Order Interval Model. Safety Stock Requirements. Inventory Management: Signs of Trouble. Improving Inventory Management. Materials Requirements Planning (MRP). Distribution Resource Planning (DRP). Just-In-Time (JIT) Inventory Management. Basic Tenets of JIT. Advantages of JIT. Disadvantages of JIT. JIT II/Vendor Managed Inventory (VMI). The Reality of JIT. Integrated Inventory Management: DRP, MRP, and JIT. Inventory Management in a Global Market. Chapter Summary. Study Questions. 5 Global Transportation Systems. Introduction. The Five Modes of Transportation. Rail. Road Transport. Pipelines. Air. Water Carriage. Deregulation and Privatization of Transportation. Deregulation. Privatization. Future Directions. Government's Role in Transportation. Direct Control and Regulation of Transport Firms. Provision of Transport Infrastructure. Promulgating and Enforcing Environmental, Safety, and Security Laws. Transportation Security. Intermodal Transportation. Rail. Ocean Transport. Air. Motor Transport. Infrastructure Issues. Concluding Comments. Chapter Summary. Study Questions. 6 Transportation Management Issues. Introduction. Developing Win/Win Shipper/Carrier Relationships. Transport Pricing. Market Structure Models. Relevant Market Area. Shipper Demand. Carrier Costs. Pricing in Practice. Price Negotiation: The Carrier's Perspective. Price Negotiation: The Shipper's Perspective. Private Transportation. Other Issues Affecting Transportation Cost and Service. Infrastructure Availability and Condition. Environmental and Quality of Life Issues. Customs and Cargo Security. Carrier Safety. Conclusions. Chapter Summary. Study Questions. 7 Warehousing. Introduction. The Strategic Role of Warehousing in Logistics. Functions of Warehousing. Warehouse Roles. Warehouse Location Issues. Centralized versus Decentralized Warehouses. Selecting Specific Sites. Warehousing Alternatives. Private Warehousing. Contract Warehousing. Public Warehouses. Warehousing Strategies. Warehousing Concerns in Overseas Markets. Chapter Summary. Study Questions. 8 Materials Handling and Packaging. Introduction. Basic Warehouse Design. Manual Versus Automated Materials Handling Systems. Manual Warehouses. Automated Warehouses. Manual Versus Automated: Making The Choice. Trends in Materials Handling. Reliability. Total Integration. Flexibility and Modularity. Upgradeability. Automated Identification. Ease of use. Maintainability. Conclusions. Product Packaging. Types of Packaging. Organizational Influences on Packaging. The Role of Packaging. Logistics Packaging Materials. Environmental Issues. Packaging for Global Markets. Bar Coding. Developments in Packaging. Tradeoffs with Other Components of the Logistics System. Chapter Summary. Study Questions. 9 Managing Logistics Information. Introduction. The Order Processing System. Logistics Information Systems. Environmental Scanning. LIS and Information Management. Forecasting Methods. Qualitative Forecasts. Time-series Methods. Causal Methods. Forecasting Logistics Needs. Selecting the Right Forecasting Technique. Using Information to Link a Global Logistics System Together. Electronic Data Interchange (EDI). Impediments to Global Implementation of EDI Procedures. Developments in Logistics Information Systems. The Internet and Electronic Commerce. Open-systems Computer Networks. Wireless Communication. Multidimensional Bar Codes. Radio Frequency Identification (RFID) Technology. Other Advances in Communications. Chapter Summary. Study Questions. 10 Inbound Logistics and Purchasing. Introduction. The Growing Importance of Inbound Logistics. Inbound Logistics Activities. Customer Service. Transportation. Inventory Management. Warehousing and Storage. Maintenance. Information Management. Salvage and Waste Disposal. Production. Summary. Purchasing. Goals of Purchasing. Purchasing Tasks. Improving Purchasing Productivity. Organize for Enhanced Productivity. Management Techniques for Improving Materials Management. Chapter Summary. Study Questions. 11 The Global Logistics Environment. Introduction. The Global Supply Chain. Changing Market Opportunities. Emerging Nations. Multilateral Trade Organizations. Global Sourcing. Cultural Issues in Logistics. Alternative Global Distribution Strategies. International Documentation. Customs Regulations. Foreign Trade Zones. Logistics Intermediaries and Facilitators. Third-Party Logistics Providers. Controlling the Global Logistics System. Chapter Summary. Study Questions. 12 Logistics Strategies. Introduction. Corporate Strategic Planning. Formulating Logistics Strategy. Integrating the Logistics Channel. Implementing Logistics Strategies. Centralization of Logistics Activities versus Decentralization. Third-party Service Providers. Logistics Strategy and Improved Corporate Performance. Future Issues That Will Affect Logistics. Implications for Logistics Managers. Chapter Summary. Study Questions. 13 Developing High-Quality Logistics Systems. Introduction. Basic Quality Concepts: The Internal Perspective. Leadership. Cooperation. Learning. Process Management. Employee Outcomes. Organizational Performances. Basic Quality Concepts: The External View. The Service Quality Model. Total Quality Management (TQM) in Logistics. Developing a Formal Quality Process. Quality Process Success Factors for Logistics Management. ISO 9001:2000 The International Quality Standard. The Cost of Quality. Chapter Summary. Study Questions. 14 Improving Logistics Performance. Introduction. Improving Organizational Performance. Continuous and breakthrough improvements. Basic Tools for Improving Logistics Performance. Process Analysis Tools. Statistical Analysis Tools. Benchmarking. Activity-based Costing. Effecting Meaningful Change. Logistics Service Quality. Productivity. Process Effectiveness. Impediments to Improved Logistics Performance. Failure to Adopt the Customer's Viewpoint. Lack of Requisite Cost Data. Lack of Broad-based Management Skills. Failure to Think of Logistics as a System. Need for Cultural Change within the Organization. Creating a World-Class Logistics System. Chapter Summary. Study Questions. 15 Organizing for Logistics Effectiveness. Introduction. Overview of Logistics Organizations. Building an Effective Logistics Organization. Centralization. Scope of Responsibility/Span of Control. Formalization. Integration. The Role of Logistics in the Firm. Inter-organizational Effectiveness. Variables Influencing Organizational Structure. Organization Size. Corporate Structure. Corporate Strategy. The Importance of Logistics. Corporate Information Technology. Environmental Uncertainty. Environmental Heterogeneity. Summary. Reconciling Intra- and Inter-Organizational Issues. Moving Towards the "Best" Organizational Structure. Chapter Summary. Study Questions. Index.
Kent N. Gourdin is Director of the Global Logistics and Transportation Program in the School of Business and Economics at the College of Charleston. He also holds the Henry Tecklenburg Chair in Intermodal Transportation.