Chapter 1: Introduction: Looking Back to Look Forward Part I: Reflections on 20 Years of Management Progress Chapter 2: Going Digital Chapter 3: Using Data Chapter 4: Managing Performance Chapter 5: "Liking" Social Media Chapter 6: Becoming Collaborative Chapter 7: Assessing Risk Part II: Visions of Government in 2040 Perspectives on the Future Chapter 8: A Report from Mars Chapter 9: Engaged Government: Five Predictions for 2040 Chapter 10: Networked Government: Managing Data, Knowledge and Services Chapter 11: Citizen-Driven Government: Boundaryless Organizations Chapter 12: Leading the Cities of the Future Envisioning the Road Ahead Chapter 13: The Future of Work Chapter 14: The Future of Artificial Intelligence Chapter 15: The Future of Civic Engagement Chapter 16: The Future of Data and Analytics Acknowledgments About the IBM Center for The Business of Government
Mark A. Abramson is president of Leadership Inc. He is the editor of the IBM Center for The Business of Government book series. Daniel J. Chenok is Executive Director of the IBM Center for The Business of Government. John M. Kamensky is a senior fellow at the IBM Center for The Business of Government and an associate partner with IBM Global Business Services.