Chapter 1: Your Place in Travel. Chapter 2: The Internet - Blessing or Curse? Chapter 3: Air Travel Basics. Chapter 4: Planning United States Flight Itineraries. Chapter 5: United States Airfares. Chapter 6: Basic Ticketing and Prepaids. Chapter 7: Refunds, Exchanges, Agency Fees, and Reporting. Chatper 8: Accommodations and Rental Cars. Chapter 9: Traveling by Rail. Chapter 10: Consolidators, Charters, Group Sales, and Insurance. Chapter 11: Tours of the World. Chapter 12: The Basics of Cruising. Chapter 13: Cruise Pricing and Selling. Chapter 14: Setting Sail. Chapter 15: Practical Advice for International Travelers. Chapter 16: International Air Travel Basics. Chapter 17: International Airfares and Taxes. Chapter 18: International Schedules and Ticketing. Chapter 19: Basic Selling Skills for the Travel Professional. Chapter 20: Customer Service for the Traveler. Chapter 21: Basice Travel Geography. Chapter 22: Travel Destinations.