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The Guide to IT Service Management

The book will provide readers with the state of the art insights and developments in the field of ITSM.
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About the Author

Jan van Bon has been the chief editor for a comparable Dutch book since 1997, as well as for several other publications. He was one of the first to receive a certificate in ITIL Service Management. Van Bon was one of the founders of ITSMF in the Netherlands and has worked in the management of the largest data centers in the Netherlands.

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