Introduction.
Chapter 1: Culture and Its Impact on Results.
Chapter 2: Ideal Behavior.
Chapter 3: How Behavior and Values are Formed.
Chapter 4: Principles - Personal vs. Universal.
Chapter 5: The 10 Principles of Enterprise Excellence.
Chapter 6: Tthe Shingo Model and the Relationship Among Principles, System, Tools, and Results. Chapter 7: Foundational Truths.
Chapter 8: Cultural Enablers, Respect for Every Individual, and Leading with Humility.
Chapter 9: Continuous Improvement.
Chapter 10: Creating Alignment in an Enterprise; Thinking Systemically, and Creating Constancy of Purpose.
Chapter 11: Creating Value for Customers.
Chapter 12: Creating Sustainable Cultures of Excellence.
Having served for 8 years as the Executive Director for the Shingo
Institute located at Utah State University, Robert D.
Miller recognized the need for and guided development of the
Shingo model, as it is now constituted. Additionally, as the
Executive Director and the seasoned line executive on the Shingo
staff, he oversaw the development and learning pedagogy of all
Shingo courses. During these years, he was responsible for the
development and certification of many of the growing affiliate
instructors. Under his leadership, the criteria and process for
effective and honest organizational assessment evolved
significantly.
His greatest interest and capability lies in working with the
leaders of some of the best US and global companies to assist them
in understanding the Shingo model, the principles and their
application, and in building sustainable cultures of excellence.
Upon taking my retirement from Utah State University, he
created Arches Leadership -- a fully certified Shingo
affiliate organization.
Miller is the principal advisor and owner or Arches Leadership
LLC. The goal of Arches Leadership is always to build
competence in the people and organizations that we serve, such that
they become independently capable of executing and sustaining
themselves over the long term at a much higher level of
performance.
One huge strength of Bob Miller’s book is that it strikes at the
heart of leadership by drawing upon the truths that underpin the
principles. I believe these will resonate with many leaders who are
getting sub-par results as they are focusing on the tools and
outcomes without challenging their basic approach to leadership.
Being principle based and largely tool neutral keeps the focus on
what really matters in a book with the purpose of building
sustainable high-performance culture. Rob Galloway, President, US
Synthetic, An Apergy CompanyEven with some years of experience in
the Shingo Model, the book expanded my understanding of the
principles like no other training or book before. It has been a
"north star" guide in aligning my thinking in the direction of the
Shingo Principles and how the focus on the Shingo Principles impact
the cultural transformation. Jose Luis Ordorica, Continental
CorporationReading Robert D. Miller's book helped me refresh the
understanding I acquired after participating in the Shingo Model
Training Program. I consider this book the best starting point for
any person or organization that is truly committed in aligning and
creating their culture of excellence. This book also helps refresh
our thoughts and understanding of the Shingo Model. There is no
doubt in my mind that positive outcomes will result if everyone in
the organization understands and applies with discipline these
Guiding Principles and the Shingo Model. Jose Luis Garza, Deacero,
Monterrey, Mexico
One huge strength of Bob Miller’s book is that it strikes at the
heart of leadership by drawing upon the truths that underpin the
principles. I believe these will resonate with many leaders who are
getting sub-par results as they are focusing on the tools and
outcomes without challenging their basic approach to leadership.
Being principle based and largely tool neutral keeps the focus on
what really matters in a book with the purpose of building
sustainable high-performance culture. Rob Galloway, President, US
Synthetic, An Apergy CompanyEven with some years of experience in
the Shingo Model, the book expanded my understanding of the
principles like no other training or book before. It has been a
"north star" guide in aligning my thinking in the direction of the
Shingo Principles and how the focus on the Shingo Principles impact
the cultural transformation. Jose Luis Ordorica, Continental
CorporationReading Robert D. Miller's book helped me refresh the
understanding I acquired after participating in the Shingo Model
Training Program. I consider this book the best starting point for
any person or organization that is truly committed in aligning and
creating their culture of excellence. This book also helps refresh
our thoughts and understanding of the Shingo Model. There is no
doubt in my mind that positive outcomes will result if everyone in
the organization understands and applies with discipline these
Guiding Principles and the Shingo Model. Jose Luis Garza, Deacero,
Monterrey, Mexico
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