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Part 1: The Nature of Caregiving Organisations. Caregiving Organisations Defined. The Stress of Caregiving Work. Resilience Under Stress. System Breakdowns. Part 2: Disturbances in Caregiving Organisations. Caregivers and Casualties. Authority at Work. Divided They Fall. Teams, Real and Imaginary. Politics. Running in Place. Part 3: Leading Caregiving Organisations. The Leadership Task. Negotiating Dependency. Leadership and Change. Final Reflections.
William A. Kahn is Associate Professor and Chairman of the Department of Organizational Behaviour at Boston University's School of Management.