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Hospitality Strategic Management
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Table of Contents

Preface. About the Authors. Chapter 1. Strategic Management. Chapter 2. The Environment and External Stakeholders. Chapter 3. Organizational Resources and Competitive Advantage. Chapter 4. Strategic Direction. Chapter 5. Strategy Formulation at the Business-Unit Level. Chapter 6. Corporate-Level Strategy and Restructuring. Chapter 7. Strategy Implementation through Interorganizational Relationships and Management of Functional Resources. Chapter 8. Strategy Implementation through Organizational Design and Control. Chapter 9. Strategies for Entrepreneurship and Innovation. Chapter 10: Global Strategic Management and the Future. Case. Case Note: Learning Through Case Analysis. Case 1. Six Continents: Demerging for a Better Future? Case 2. Starbucks' Entry Into China. Case 3. Fairmont Hotels & Resorts. Case 4. Living a Vision at Hillerman Hotels. Case 5. Can Continental Airlines Continue to Work Hard, Fly Right, and Fund the Future? Case 6. Four Seasons' Approach: The "Golden Rule" and a Global Strategy. Case 7. Multibranding at Yum! Brands Inc.: Thinking Outside the Bun. Glossary. Index.

About the Author

JEFFREY S. HARRISON is the Fred G. Peelen Professor of Global Hospitality Strategy at the School of Hospitality Administration at Cornell University. Previously, he taught at Arizona State University, Clemson University, and the University of Central Florida. CATHY A. ENZ is the Lewis G. Schaeneman Jr. Professor of Innovation and Dynamic Management at the School of Hotel Administration at Cornell University where she is also the Executive Director of the Center for Hospitality Research. Winner of outstanding teacher and researcher awards, she teaches courses in strategic management and innovation.

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