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How to Analyse Talk in Institutional Settings
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Table of Contents

Part 1 Approaches: applied conversation analysis, Paul ten Have; discursive psychology, Derek Edwards and Jonathan Potter; critical discourse analysis, Norman Fairclough. Part 2 Applications: discovering order in opening sequences in calls to a software helpline, Carolyn Baker et al; understanding who's who in the airline cockpit - pilots' pronominal choices and cockpit roles, Maurice Nevile; reporting a service request, Ann Kelly; applying membership categorization analysis to chat-room talk, Rhyll Vallis; investigating the "cast of characters" in a cultural world, Kathy Roulston; what is Martin Bryant? - psychiatric and commonsense categories in managing culpability, David McCarthy and Mark Rapley; whose personality it it anyway? the production of "personality" in a diagnostic interview, John Lobley; managing accountability in set-piece political talk, Martha Augoustinos; Howard's way - naturalizing the new reciprocity between the citizen and the state, Karen Herschell; on saying "sorry" -repertoires of apology to Australia's stolen generations, Amanda LcCouteur. Part 3 Theory and method: two lines of approach to the question "what does the interviewer have in mind?", Angela O'Brien-Malone and Charles Antaki; methodological issues in analyzing talk and text - the case of childhood in and for school, Helena Austin et al; demystifying discourse analysis - theory, method and practice, Keith Tuffin and Christina Howard; is institutional talk a phenomenon? - reflections on ethnomethodology and applied conversation analysis, Stephen Hester and David Francis.

About the Author

Alec McHoul is Professor in the School of Communication and Cultural Studies at Murdoch University, Australia. Mark Rapley is Senior Lecturer in Psychology at Murdoch University, Australia Alec McHoul is Professor in the School of Communication and Cultural Studies at Murdoch University, Australia. Mark Rapley is Senior Lecturer in Psychology at Murdoch University, Australia

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