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How to Deal with Difficult People
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Table of Contents

Introduction vii Part One Dealing With Difficult People 1 1 Difficult People and Their Difficult Behaviour 3 2 Is It You? 17 3 Communicating With Difficult People 45 4 Standing Up to Difficult People 67 Part Two Putting It Into Practice 91 5 Dealing With Direct Hostility 93 6 Dealing With Indirect Hostility 117 7 Dealing With Passive People 143 Part Three When All Else Fails 161 8 Dealing With Impossible People 163 Conclusion 185 About the Author 189 Acknowledgements 191 Index 193

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Everything Hasson writes about is practical and easy to understand, making it ideal for anybody who sometimes finds it hard to talk to people (February 2015, PA Life)

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