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"1. The impact of growth on a law firm's future; 2. The things to avoid - reasons for failure; 3. Traditional models of law firm financial performance; 4. A better model - the drivers of growth, profitability and financial health; 5. Growing billings; 6. The barriers to growth - external and internal; 7. The client perspective; 8. Introduction to the self-review diagnostics: - Growing client value, - Extending client relationships, - Acquiring new clients; 9. Sources of growth; 10. The role of client relationshipmanagement programmes; 11. Management information, effective measurement and the important role of key performance indicators; 12. What fee earners do (including exercises to use with them); 13. Bringing this together - the firm's growth plan; Other resources and references.
Robin Dicks founder director of The Thriving Company, a firm that helps law firms and other professional practices improve performance. Robin contributed to the Practice Management Handbook, Law Society Publishing (2009) and has guest lectured for the Law Society, Cranfield School of Management and Henley Business School, and is a regular speaker and trainer and contributor to various professional publications.