Part One: Theory
1. Theories of Conflict Resolution
2. Mediation: Values and Principles
3. Sources and Styles of Conflict

Part Two: Process
4. Preparing for Mediation
5. Mediation Process I
6. Mediation Process II

Part Three: Practice
7. Family and Domestic Mediation
8. Business and Organizational Mediation
9. Criminal Justice Mediation
10. International Mediation and Education
11. Role-Play: Guidelines and Cases

Appendix 1. Diversity in Mediation
Appendix 2. Small Claims Mediation

References

About the Author

James E. Gilman is professor emeritus of Philosophy and Religion at Mary Baldwin University.

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About the Author