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About the Author ix Foreword by Armand Beasley xi Introduction: Why You Should Want to Speak to Absolutely Anyone xiii Part One: Common Fears and Barriers about Speaking to Absolutely Anyone 1 1 Fear ? Does It Hold You Back? 3 2 ?I don?t want to experience rejection? 19 3 ?I worry about what other people might think? 25 4 ?I hate talking to strangers ? why would I want to?? 31 Part Two: The Four Stages of an Interaction 37 5 Stage 1 ? Your Outcome and Starting a Conversation 43 6 How ? How Do You Mentally and Physically Approach? 59 7 What ? What Do You Say? 75 8 Stage 2 ? Creating Curiosity and Interest 85 9 Stage 3 ? Making a Connection and Being Understood 95 10 Stage 4 ? Get Them to Take Action 125 Part Three: Making Your Communication Even Better 141 11 Making Your Voice Work for You 143 12 Common Pitfalls 149 13 Difficult Work and Business Conversations 155 14 Final Thoughts 171 Your ?Zero to Hero Talk to Anyone? Development Plan 173 Index 175
At the very least readers will be challenged to thinkabout the effect of the words they use, and at the most, lessconfident people will take away some inspiring tips on how to startchatting to strangers, how to use them as guinea pigs for practice and how this approach will help them communicatebetter, build confidence and get better outcomes. (B2BMarketing, 27th August) This book is a bible for anyone who needs help with theircommunication skills and confidence. (Talk Business,September 2013)