Table of Contents

Contents
Service Integration: Introduction

• Service Integration: Something Old and Something New
• Marking Progress Toward Service Integration: Learning to Use Evaluation to Overcome Barriers
• Reclaiming Community: An Integration Approach
• Collaboration: A Study of a Children’s Initiative
• Launching a Family-Centered, Neighborhood-Based Human Services System: Lessons from Working the Hallways and Street Corners
• Assessing a Family-Centered Neighborhood Service Agency: The Del Paso Heights Model
• Applications of Boundary Theory to the Concept of Service Integration in the Human Services
• Index

About the Author

Michael J. Austin, PhD, ACSW, is Professor in the School of Social Welfare at the University of California at Berkeley. The former Dean of the University of Pennsylvania School of Social Work, he teaches graduate students in the area of administration and community planning. During the last 25 years, he has also taught at Florida State University and the University of Washington. Prior to beginning his academic career, he served as a management consultant for the National Institute of Mental Health and as a planner for United Way Planning Agencies in California. He also served as a management consultant to the Philadelphia Department of Human Services, the Florida Department of Health and Rehabilitation Services, and numerous other local, state, and national agencies. Currently, he serves as a consultant to the Bay Area Social Services Consortium, a twelve county and four university partnership related to policy, research, and training. He is the author of three books related to child welfare: Supervisory Management for the Human Services (Prentice Hall), Managing Staff Development Programs in Human Service Agencies (Nelson-Hall), and Managing Human Service Personnel (Sage). He has also written 12 books in the area of human service administration and 40 professional articles.