In This Section: I) Brief Table of Contents II) Detailed Table of Contents I) Brief Table of Contents Chapter 1:Introduction to Human Services Chapter 2: Human Services Becomes a Profession Chapter 3: The Early History of Helping Others Chapter 4: Developing Competence with Diverse Cultures Chapter 5: Professional Helping Skills Chapter 6: Strategies of Intervention with Individuals, Groups, and Families Chapter 7: Strategies of Intervention with Communities and Organizations Chapter 8: Current Social Issues Chapter 9: Working with Children and Adolescents Chapter 10: Working with Adults and the Elderly Chapter 11: Spirituality and Faith-Based PRACTICE Chapter 12: Developing Your Professional Self II) Detailed Table of Contents CHAPTER 1: Introduction to Human Services What's It All About? What are Human Services? Who Needs Help? What is Available? Understanding Human Services Delivery Systems Private, Proprietary, Nonprofit, and Government Services Around the Globe The American Red Cross Offers National and International Aid Putting Theories to Work The Human Services Model Think Human Services What Philosophy Best Describes How Americans Feel about Providing Social Services to Its Citizens? Linking Theory to Practice Are Health Care Services Offered Equitably to All People? Did You Know? Churches and Religious Organizations Are One of the Largest Providers of Human Services in America What Would You Do? Have You Ever Considered Creating a Human Services Program? CHAPTER 2: Human Services Becomes a Profession What's It All About? There Are Many Helping Professions But Human Services Is among the Newest, Having Come on the Scene in the 1960s Becoming a Generalist The Roles of the Human Services Practitioner Professional Knowledge, Values, and Skills The Heart of the Curriculum in Human Services Around the Globe Why is Sweden One of the Best Places in the World to Be a Child? Putting Theories to Work Using an Interdisciplinary Approach to Develop Knowledge, Values, and Skills Think Human Services Psychological and Sociological Theories Linking Theory to Practice Why Is Service Learning Important? Did You Know? How To Earn Your Associate or Bachelor's Degree in Human Services What Would You Do? Recommend a Human Services Worker or Career Path in Human Services CHAPTER 3: The Early History of Helping Others What's It All About? Historically Who Was Responsible for Helping the Poor? Regional Influences in America The Key Americans Who Helped to Develop Early Human Services. Around the Globe How Did European Social Services Influence American Programs? Putting Theories To Work Sociological Theories of Helping, Social Philosophies, and Social Reformers Think Human Services What Theories Guided Social Reform in America? Linking Theory to Practice The Development of Social Casework Did You Know? Child Welfare Services Began 1874 with the Case of Mary Ellen Wilson What Would You Do? Think Like a Social Reformer CHAPTER 4: Developing Competence with Diverse Cultures What's It All About? How Can We Apply the Ethical Standards of the CSHSE in Our Professional Practice? Around the Globe How Important Is Learning a Language to the Development of Cultural Competence? Putting Theories to Work What Professional Theories or Models Would Help You to Work with People from Various Cultures? Think Human Services Can the Model of Client Empowerment and the Strength's Perspective Be Useful Tools When We Deal with Xenophobia? Linking Theory to Practice How is Micro-Lending an Effective Tool for Ending Global Poverty? Did You Know? How Familiar Are You with Continents, Countries, and the Cultures They Represent? What Would You Do? What Are Some Practical Ways to Build Your Cultural Competence Now? CHAPTER 5: Professional Helping Skills What's It All About? The Four Stages of Work, Trusting Relationships, and Using both Verbal and Nonverbal Skills Developing the Helping Relationship It's All about Building Trust Using Nonverbal Skills Why Is What You Do Just as Important as What You Say? Using Verbal Skills How We Communicate with Others Is Important Around the Globe Building International Relationships by Studying Abroad Putting Skills to Work What Skills Are Important for Each Of the Stages of Work? Think Human Services Why Is It Important to Understand Ourselves before We Begin to Work with Others? Linking Skills to Practice Memories of the Food Stamp Office Did You Know? Why Is Intake Worker At An Agency One of the Most Important Jobs? What Would You Do? What Skills Are You Good At and What Skills Do You Need to Improve? CHAPTER 6: Strategies of Intervention with Individuals, Groups, and Families What's It All About? Learn Professional Techniques to Work with Individuals, Groups, Families, and the Community Working with Individuals Learn How to Do Intakes, Assessments, Treatment Plans, Resource and Referral, Case Management, Counseling, and Caregiving Working with Groups What Are the Four Basic Types of Groups and How Do You Develop a Group Proposal? Putting Strategies to Work Try Practicing Your Groupwork Skills Working with Families Understanding Family Systems, Genograms, and Different Types of Interventions Around the Globe Bullying around the World Think Human Services How Would You Organize a Group for Young Children? Linking Skills to Practice Developing a Community Resource Directory Did You Know? How did Groupwork and Family Therapy Originate? What Would You Do? Imagine That You Are a School Social Worker CHAPTER 7: Strategies of Intervention with Communities and Organizations What's It All About? What Are the Intervention Techniques That We Need to Know in Order to Work Effectively within Our Communities? Community Organizing What Are the Various Roles of a Community Organizer? Agency Management and Supervision What Skills Does It Take to Be an Effective Agency Administrator? Around the Globe Practicing Skills Learned in the Classroom in a Volunteer Setting Putting Strategies to Work Imagine That You Are an Agency Director Think Human Services How Does Being Interdisciplinary Help Our Profession? Linking Strategies to Practice Think of Yourself as a Social Entrepreneur Did You Know? Burnout is a Real Condition in Human Services. Know How to Prevent It. What Would You Do? Change the Way You Think, Feel, and Work Each Day CHAPTER 8: Current Social Issues What's It All About? Many Current Social Issues Require an Array of Human Services to Meet the Needs of the Client Poverty Issues, Rising Rates, and Populations Affected Crime and Violence Criminal Offenses, Domestic Violence, and Child Abuse and Neglect Drugs and Alcohol Teen and Adult Use and Misuse HIV/AIDS Statistics, Symptoms, and Treatment Options Problems of Cognitive Functioning Mental Health, Mental Illness, and Developmental Issues Homelessness A Growing Trend among Youth Around the Globe How Does Military Life Affect the Family? Putting Theories to Work Psychological and Sociological Theories for Some Social Issues Think Human Services What Are Some Social Issues Regarding Teen Pregnancy? Linking Theory to Practice Teaching Stress Management Techniques to Soldiers with PTSD Did You Know? Communities Are Finding Creative Ways to Feed, House, Train, and Employ People What Would You Do? Autism is a Growing Concern among Parents CHAPTER 9: Working with Children and Adolescents What's It All About Why Do Children Need Services and What Programs Are Available? Around the Globe SOS Children's Villages Work with Children Worldwide Putting Theories to Practice Anthropologists, Psychologists, and Sociologists Help Us Understand Why Families Are So Important Think Human Services What Issues Affect Children and Adolescents in Your Community? Linking Theory to Practice Think Critically about What You Have Learned. How Does It Relate to Human Development? Did You Know? Child Care Requires the Use of Knowledge, Values, and Skills with the Child and Parents What Would You Do? Use Your Knowledge of Developmental Stages CHAPTER 10: Working with Adults and the Elderly What's It All About Working with Adults and the Elderly in a Variety of Settings Around the Globe People Are Living Longer in All Parts of the World Putting Theories to Work Understanding Developmental Theories Is Necessary When Working with Seniors Think Human Services Apply What You Have Learned to These Cases Linking Theory to Practice How Do Different Theorists View the Aging Process? Did You Know? Many Seniors Are Active in Volunteering, Which Is Important for Their Well-Being What Would You Do? Apply Your Knowledge to These Cases with Adults CHAPTER 11: Spirituality and Faith-Based PRACTICE What's It All About? What is the Difference between Religion and Spirituality? Around the Globe People May Respond with Violence When Their Belief Systems Are Ridiculed Putting Theories to Work How Does Religion Affect Our Moral Behavior? Think Human Services How Do Your Religious and Spiritual Beliefs Effect Your Health? Linking Theory to Practice Integrated Medicine Now Has a Religious or Spiritual Component Did You Know? Both Eastern and Western Cultures Have Religious and Spiritual Practices That Have Health Benefits What Would You Do? What Religious or Spiritual Techniques Could Be Used in These Exercises? CHAPTER 12: Developing Your Professional Self What's It All About Developing a Personal Stress Management Plan, Knowing the Causes and Symptoms of Burnout and Learning Methods to Cope Career Development Plan on Developing Yourself Professionally and Practice Lifelong Learning Around the Globe International Human Services Putting Theories to Work Psychological and Sociological Theories of Burnout Think Human Services Analyzing Case Studies of Burnout Linking Theory to Practice Can Understanding Theories Help Us in Our Assessments? Did You Know? Career Planning Offices Can Assist with Employment What Would You Do? Develop a Professional Plan for Yourself
Dr. Susan Kinsella is the Department Chair for Human Services and Professor in the School of Education and Social Services at Saint Leo University. She has 30 years of teaching and administrative experience in higher education, where she developed programs in Human Services and taught in undergraduate and graduate schools of social work and human services in Pennsylvania, Florida, and Georgia. Her work on a military campus involved her in service learning projects with her students as well as research and publications on services for military families. Dr. Kinsella has expertise in the child welfare field where she practiced and administered a child welfare program in Pennsylvania. Her specialization is in clincial work with children and families. She teaches coursework in Child Welfare, Group Dynamics, and Interpersonal Helping Skills among others. Her enthusiasm for teaching earned her the Outstanding College Professor Award. She has authored several articles in professional journals on such topics as services to the military, university/community partnerships in education, traditonal and nontraditional college students, quality day care, competency of child welfare workers, and service learning opportunties in Human Services. She has served on editiorial boards, reviewed books and journals, developed curriculum materials for publishers and has been an invited speaker for the Georgia Chapter of the National Association of Social Workers and the Georgia School Social Workers Association. Susan has a Ph.D. in Social Welfare from Fordham University and an MSW from Marywood University. Dr. Kinsella has been active in the Southern Organization for Human Services and the National Organization for Human Services and is currently a self-study reader for the Council on Standards in Human Services Education. She is a board member and Chancellor of the Southeast Region for Pi Gamma Mu, the International Honor Society, and is proud to be HS-BCP certified.