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Edgar H. Schein is the Society of Sloan Fellows Professor of Management Emeritus at the MIT Sloan School of Management. He is the author of numerous bestselling books including the recent Humble Inquiry.
"Humble Consulting is a fine blend of poetic writing and
practical methodology. It is an intimate conversation about how
service, in this case consulting, works in the real world. All who
want a deeper understanding of the way to create relationships that
produce outcomes will value this book. To simply recommend it is an
understatement."
--Peter Block, author of Flawless Consulting, The Answer to How Is
Yes
"What is the most powerful force in consulting's relational
success--where you and the client move beyond the transactional to
the deeper transformational? I used to think it was what our
amazing OD founders Ed Schein and Warren Bennis saw as the core
value of Organization Development: what they called that special
"spirit of inquiry." Now I see that it's something far more
foundational. In a word, its "humility" and Ed Schein, with this
book is modelling it for all of us in the way he, the master, is
yet the student, disclosing his innermost doubts and mistakes,
revealing his subtle insights and brilliant successes, and
up-ending almost all of our assumptions of what really matters
most. This is the first book I now recommend to consultants young
and old: for without humility--a stance wide-open, a state-of "not
knowing" and totally vulnerable and present-- you cannot do this
work. The message: make humility your greatest strength, and never
lose it."
- David L. Cooperrider, author of Appreciative Inquiry and
Fairmount Minerals Professor of Social Entrepreneurship,
Weatherhead School of Management, Case Western Reserve
University
"Ed Schein takes the principles of Humble Inquiry and beautifully
extends them to the consulting process in this book. He humbly and
generously gives us a window into his own life and consulting
process by sharing real stories from his years of consulting,
including his own inner thoughts and unexpressed feelings. Every
consultant should read this for insights into how we should deal
with our doubts, questions, and anxieties. This is another major
contribution to our work and our field from Dr. Schein."
--Matt Minahan, Chair, Board of Trustees, OD Network
"In this book Ed Schein has looked back over his long and
distinguished consulting experience and come up with an important
book. Anyone who is called upon to give help or advice, be they
boss, consultant, parent or friend, should start by reading this. I
used it to hold up a mirror to my own experience of giving advice
and resolved to modify my behavior in future, to be more humble, in
the Schein way."
--Charles Handy, author of The Age of Unreason
"Chock-full of useful case examples, Humble Consulting is
about establishing a relationship with the client that is
collaborative, personal, and empathetic rather than prescriptive.
Schein has once again contributed significantly and creatively to
our field of organization change and development."
--W. Warner Burke, PhD, E. L. Thorndike Professor of Psychology and
Education, Teachers College, Columbia University, and Editor,
Journal of Applied Behavioral Science
"Ed Schein's books on consulting have always been the most
professionally useful things I read. And this book could once again
reshape the consulting industry. It shifts the place from which
effective consultants operate from the head to the heart and from
the heart to the hand. Essential reading!"
--Otto Scharmer, Senior Lecturer, MIT, cofounder of the U.Lab and
autbor of Theory U
"Ed Schein has done it again! This book is a must-read for anyone
in the helping professions who wants to make meaningful progress on
complex challenges. Drawing on his own experience as consultant,
scholar, and author, Ed brilliantly makes the case that it is
through real human connections that we have the best shot at making
a difference in an increasingly interdependent world."
--Diane Rawlins, InsideOut Consulting
"Humble Consulting pulls the curtain back on the pretense
that the vast majority of consultants and consulting organizations
put forward--that they have 'the answer.' I plan on keeping a copy
in my office to hand out to consultants as they continue to show up
and ask that I tell them what keeps me up at night and they respond
with the solution that they uniquely have to address it."
--James Hereford, Chief Operating Officer, Stanford Health Care
"Long a critic of OD's overreliance on process, I've always admired
Ed Schein's insistence that process consultation be relevant. Now,
in his new book, Humble Consulting, he shows us how. In his usual
and clear style, he calls OD practitioners to account and to help
in powerful and integrated ways."
--Chris Worley, Professor and Strategy Director, NEOMA Business
School Center for Leadership and Effective Organizations
"As someone who always strives to be a more effective consultant, I
find Ed Schein's reflections and insights hugely reassuring. In
Humble Consulting, with great care and sensitivity, Ed
Schein shares years of wisdom and encourages his readers to reflect
on and experiment with their own practice. I believe anyone working
in a helping role will benefit from reading this wonderful
book."
--Philip Mix, organization development consultant and member of the
NTL Institute
"In Humble Consulting, master consultant Edgar Schein shows
us how to escape the limitations of a traditional consulting
practice to vastly improve both the impact and the meaning of our
work. This book is at once brilliant and incredibly practical."
--Anthony L. Suchman, MD, MA, consultant, Relationship Centered
Health Care
"Humble Consulting is a book every leader and every
consultant should read. Using numerous cases from his own
experience, Schein describes the specific components of a true
helping relationship and shows the powerful impact when consulting
rests on curious questioning that honors and unlocks the knowledge
held by the other."
--David L. Bradford, PhD, Eugene D. O'Kelly Senior Lecturer in
Leadership, Emeritus, Stanford University Graduate School of
Business, and coauthor of the bestselling books Influence without
Authority and Power Up
"Finally, a consulting process that demonstrates and emulates the
type of culture toward which organizations and their leaders
aspire."
--Robert Cooke, author of Human Synergistics' Organizational
Culture Inventory
"Ed Schein once again moves the needle in refining the essence of
consulting. Schein invokes a shift from considering clients as
objects to considering clients as living, dynamic beings. The
artistry of balancing formality and intimacy, dancing with the
dynamic client system, paying attention to the environment, and
engaging in endless reflective learning makes for a potent model
and process. Read the wisdom and be open to transformation."
--Sarita Chawla, President, Metalens Consulting; Senior Faculty,
New Ventures West; and Diamond Approach teacher
"In Humble Consulting, Ed Schein weaves the cultural and
process consulting threads of his life's work into a masterpiece of
emotional, cultural, and methodological insight. Read this book and
be prepared to change your mind, heart, and practice."
--David E. Goldberg, author of The Design of Innovation and
coauthor of A Whole New Engineer
"This senior icon in the field continues to make meaningful and
significant contributions which could only be realized through
years of experience and reflection. I have been reading Edgar
Schein's work for almost 50 years now, and I have learned from each
of his works. But somehow, this his latest, is special."
--Peter F. Sorensen, PhD, director, Master of Science in Management
and Organizational Behavior program, Benedictine University
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