Table of Contents

Table of Contents

1) 21st Century Supply Chains
2) Supply Chain Information Technology
3) Logistics
4) Customer Accommodation
5) Integrated Operations Planning
6) Procurement and Manufacturing
7) Inventory
8) Transportation
9) Warehousing, Materials Handling and Packaging
10) Global Supply Chain
11) Network Design
12) Relationship Management
13) Performance Management
14) Supply Chain Trends

About the Author

John H. McConnell Professor of Business Administration at Michigan State University. He received his Ph.D. in marketing at Michigan State and has worked with industry throughout his career. He the author of many publication in journals and proceedings, including Harvard Business Review and journal of Marketings.



David J. Closs is the John H. McConnell Chair Emeritus of Business Administration and former Chairperson in the Department of Supply Chain Management at Michigan State University. He received his Ph.D. in marketing and logistics from Michigan State. Dr. Closs is the author and coauthor of many books and publications in journals, proceedings, and industry reports. He was also a principal researcher for World Class Logistics: The Challenge of Managing Continuous Change and 21st Century Logistics: Making Supply Chain Integration a Reality. Dr. Closs is a frequent speaker at industry and academic conferences and presenter at executive education programs throughout the world. Dr. Closs formerly served as the editor of the Journal of Business Logistics.



M. Bixby Cooper is an Associate Professor Emeritus in the Department of Supply Chain Management at Michigan State University. He is coauthor of three texts on distribution and logistics, including World Class Logistics: The Challenge of Managing Continuous Change and Strategic Marketing Channel Management. He is also coauthor of Managing Operations Across the Supply Chain published by McGraw Hill. He served for four years on the Executive Board of the International Customer Service Association as head of the Research and Education Committee.