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ISO 9001:2008 for Small Businesses


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Table of Contents

1. The Importance of Quality to Small Businesses 2. The Background to ISO 9000 3. The Process Approach 4. Quality Management System 5. The Structure of ISO 9001:2008 6. Example Quality Management System 7. Self-Assessment

About the Author

Ray Tricker (MSc, IEng, FIET, FCMI, FCQI, FIRSE) is currently working as the Senior Management Consultant for Herne European Consultancy Ltd ( a company specialising in offering organisations access to a range of highly skilled and specialist consultants to help these companies enhance their business performance


This book has several gems and would be of value to a consultant, trainer or a company in either a high-value, low-volume or low-value, high-volume operation that has the services of a dedicated quality professional.

David Hendren, Qualityworld magazine

Quality Management remains one of the fundamental ways by which organisations coordinate and maximise the value of their resources. Despite this it remains a considerable challenge to all organisations, particularly smaller enterprises. This text is a useful guide for those that are either beginning the journey toward ISO 9001 or are refining their existing systems.

Gareth White, Senior Lecturer, C-SCOPE, University of Glamorgan

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