Table of Contents
Section I: Delivering Value with IT
Chapter 1: Developing
and Delivering on the IT Value Proposition
Chapter 2: Developing IT Strategy for Business Values
Chapter 3: Communicating with Business Managers
Chapter 4: Building a Strong Relationship with the Business
Chapter 5: Developing IT Professionalism
Section I Mini-Cases
- Delivering Business Value with IT at Hefty Hardware
- Investing in TUFS
- IT Planning at ModMeters
Section II: IT Governance
Chapter 6: Information Management: The Nexus of Business and IT
Chapter 7: The IT Budgeting Process
Chapter 8: Creating and Evolving a Technology Roadmap
Chapter 9: Delivering IT Functions: A Decision Framework
Chapter 10: IT Sourcing
Chapter 11: Application Portfolio Management
Section II Mini-Cases
- Building Shared Services at RR Communications
- Creating a Process-Driven Organization at AgCredit
- IT Investment at North American Financial
Section III: Information-Enabled Innovation
Chapter 12: Strategic Experimentation with IT
Chapter 13: Enabling Collaboration with IT
Chapter 14: Social Computing: How Should it be Managed?
Chapter 15: Information Delivery: IT's Evolving Role
Chapter 16: Master Data Management
Section III Mini-Cases
- Information Management at Homestyle Hotels
- Innovation at International Foods
- CRM at Minitrex
- Customer Service at Datatronics
Section IV: IT Capability Management
Chapter 17: Developing IT Capabilities
Chapter 18: Building Better IT Leaders from the Bottom Up
Chapter 19: Managing IT-based Risk
Chapter 20: The Identity Management Challenge
Chapter 21: Linking IT to Business Metrics
Section IV Mini-Cases
- Leveraging IT Vendors at SleepSmart
- Project Management at MM
- Managing Technology at Genex Fuels
