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Introduction Chapter 1 Understanding Cisco Unified Communications Manager Architecture Chapter 2 Cisco Unified Communications Manager Deployment Models Chapter 3 Cisco Unified Communications Manager Services and Initial Configuration Settings Chapter 4 Deploying Endpoints and Users in Cisco Unified Communications Manager Chapter 5 Deploying IP Phone Services in Cisco Unified Communications Manager Chapter 6 An Overview of Dial Plan Design and Implementation in Cisco Unified Communications Manager Chapter 7 Implementing Cisco Unified Communications Manager Call Routing and Digit Manipulation Chapter 8 Implementing Calling Privileges in Cisco Unified Communications Manager Chapter 9 Implementing Call Coverage in Cisco Unified Communications Manager Chapter 10 Implementing Media Resources in Cisco Unified Communications Manager Chapter 11 Cisco Video Conferencing Chapter 12 Quality of Service in Cisco Collaboration Solutions Chapter 13 Implementing Cisco IOS Voice Gateways and Cisco Unified Border Element Appendix A Answers to the Review Questions
Akhil Behl, CCIE No. 19564 (Collaboration and Security; PMP, ITIL, VCP, TOGAF, CEH, ISO/IEC 27002) is Pre-Sales Manager with a leading service provider. His charter encompasses IoT, collaboration, security, infrastructure, service management, cloud, and data center technologies. He has 13+ years of experience in leadership, advisory, business development, and consulting roles with various organizations, including Cisco. His books include CCIE Collaboration Quick Reference, Securing Cisco IP Telephony Networks, and Implementing Cisco IP Telephony and Video (Part 2). Berni Gardiner (CCSI, CCNP Voice), an independent telecommunications consultant, has been a Certified Cisco Systems Instructor since 1998. She began her software development career in the 1980s, then collaborated on building Prince Edward Island's first commercial ISP, and was key in developing one of the first Canadian national ISP offerings. As instructor and course developer, she currently focuses on Cisco's collaboration products and QoS implementations. Josh Finke, CCIE No. 25707 (CCNP, CCDP, CCNA, CCDA, Cisco Meeting Place Specialist) is Engineering and Services Manager for Iron Bow Technologies, a Cisco Gold and Master Unified Communications Partner. He was previously lead instructor and Director of Operations for Internetwork Expert, a leading CCIE training firm. He specializes in Cisco UC, routing/switching, and network design.