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The latest edition of ISO 9001, published in 2015, is changing the way organisations are run worldwide. No longer is it sufficient simply to check on an organisation's quality management system: the revision demands that auditors assess the leadership and management of the quality system. This brings the standard alongside the widely proven system and process approach to continuing quality transformation that lies at the heart of the very best global companies. Over a million registered organisations around the world need to engage with the revised requirements. If you work for one of them the changes may be significant. In Implementing ISO 9001:2015 business transformation experts Jan Gillett, Paul Simpson and Susannah Clarke take managers step-by-step through the process needed for successful transition, improving results and facilitating a smooth audit. By applying the principles and methodologies, and using the book's templates and questions with their teams and suppliers, managers will transform the performance of their organisations. The tangible benefits will pay for the transition many times over. Implementing ISO 9001:2015 is a comprehensive guide to making the necessary transition to the new standard. The changes can also be used to stimulate transformation in organisations and their wider environments, coordinating processes to achieve both customer satisfaction and reduced operating costs. Follow this blueprint and certification comes as a
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Table of Contents

Foreword Introduction 1. Where are you now? 2. Summarise your system, decide on priorities 3. A pilot process: learn how to standardise 4. Develop step change and standardise 5. Managing ongoing operations 6. Dealing with problems 7. Optimising the whole system Appendix: PDSA? Deming Cycle? PDCA? Questions for discussion About the authors About PMI Further reading Index

About the Author

Jan Gillett co-founded Deming-based consultancy and training firm, Process Management International, in the UK in 1990 and for another twenty years led its development in working with clients in every sector, and in every continent. He has also been a non-executive director in several organisations, helping them rethink their strategies and policies to adjust to changing circumstances. Paul Simpson is Global Policy, Risk and Certification Manager at SAI Global where he is responsible for the management system and for maintaining approvals to deliver conformity assessment services for his global client network. He has worked in quality and management systems all his working life in a range of organisations including Network Rail, Pirelli, Perkins Engines, the British Standards Institution and the Chartered Quality Institute. Susannah Clarke is Managing Partner at Process Management International (PMI) and a specialist in the field of Executive and Performance Coaching. Susannah has worked extensively in the learning and development sector, starting her career with NatWest Markets in the City before spending 17-years with GSK as a consultant.

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