Table of Contents

1. Introduction to industrial relations 2. Management and workplaces: human resource management and industrial relations 3. Managing workforce diversity 4. The labour market and employment 5. The organisation of work 6. Industrial relations in different contexts 7. The legal framework 8. Tribunals and awards 9. Agreements 10. Unions and employer associations 11. Pay 12. Working conditions 13. Occupational Health and Safety 14. Conclusion Glossary Index