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Case studies include: Amnesty International; the Boots Company; BP Amoco; British Airways; the BBC; the British Film Institute; the Chartered Institute of Marketing; Deloitte & Touche; the Department of Social Security; the Economist Intelligence Unit; the European Bank for Reconstruction and Development; The Guardian / The Observer; Guinness Archives and Records Centre; the Henley Centre; the Metropolitan Police Service Library; Motorola; the National Museums of Scotland Library; St Georges Hospital Medical School; SmithKline Beecham; Sutton Library Service; the Tate Gallery; UNESCO; Xerox Europe Technical Centre.