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Information Nation
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Table of Contents

Introduction.

I Laying the Foundations of Information Management Compliance.

1 Why Information Management Matters.

2 Building the Foundation: Defining Records.

3 An Overview of Records Management.

4 Information Management Compliance (IMC).

5 Achieving IMC: Introduction to the Seven Keys.

6 Sarbanes-Oxley and IMC.

II Seven Keys to Information Management Compliance.

Key #1 Good Policies and Procedures.

7 The Purpose of Policies and Procedures.

8 Making Good Policies and Procedures.

9 Information Management Policy Issues.

Key #2 Executive-Level Program Responsibility.

10 Executive Leadership, Sine Qua Non.

11 What Executive Responsibility Means.

12 IT Leadership.

Key #3 Proper Delegation of Program Roles and Components.

13 Create an Organizational Structure to Support IMC.

14 A Sample Information Management Organizational Structure.

Key #4 Program Communication and Training.

15 Essential Elements of Information Management Communication and Training.

Key #5 Auditing and Monitoring to Measure Program Compliance.

16 Use Auditing and Monitoring to Measure IMC.

Key #6 Effective and Consistent Program Enforcement.

17 Addressing Employee Policy Violations.

18 Using Technology to Enforce Policy.

Key #7 Continuous Program Improvement.

19 The Ongoing Work of IMC.

Conclusion.

Index.

About the Author

Randolph A. Kahn is a recognized authority on the legal, compliance, and policy issues of information management. He is a consultant to Fortune 500 companies, government agencies, and court systems.

Barclay T. Blair is a consultant to Fortune 500 companies, software and hardware vendors, and government agencies. He is a writer, speaker, and recognized authority on a broad range of information management compliance issues.

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