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Information Needs Analysis

Analyisng and assessing the information needs of clients is key to the provision of effective service and appropriate collections in both face-to-face and virtual library services. The importance of information needs analysis is widely recognized by the information professionals, but currently there is little substantive, detailed work in the professional literature devoted to this important topic. This much-needed management text is designed to fill that gap, by supporting practitioners in developing an information needs analysis strategy, offering the necessary professional skills and techniques to do so. It offers guidance to leaders and senior managers in all areas of library work, especially those involved in collection management, service provision and web development and is equally applicable to the needs of academic, public, government, commercial and more specialized library and information services. The text adopts a hands-on, jargon-free approach and includes relevant examples, case studies, reader activities and sources of further reading. Key areas covered include: what information needs analysis; how is needs analysis conducted; what are the varieties of needs analysis; and how are analyses evaluated and reported.
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Table of Contents

1. Background to needs analysis for information managers 2. The importance of context in information needs analysis 3. Models and types of information needs analysis 4. The stages of information needs analysis 5. Gathering data for information needs analyses 6. Gathering data from existing sources 7. Gathering data through surveys 8. Gathering data through interviews 9. Analysing and integrating information needs analysis data 10. Reporting on an information needs analysis.

About the Author

Daniel G. Dorner is Senior Lecturer and G E Gorman, Professor of Library and Information Management, School of Information Management, Victoria University of Wellington, New Zealan.

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