Author Testimonials. Foreword. Acknowledgements. Editors. Contributors. Introduction. Chapter 1 Introduction: The RPA Big Bang. Chapter 2 The Value of Business Process Discovery. Chapter 3 Future of Work: Automation and Implications for Academia and Business. Chapter 4 Intelligent Automation Accessibility and Applicability. Chapter 5 Technology Only Does Not Yield Success: Humble Culture Drives Success in IA. Chapter 6 Intelligent Automation Implementation in Business. Chapter 7 Challenges Scaling IA – The Race to IA Takes Off. Chapter 8 Intelligent Automation Unleashes Diversity and New Ways of Learning. Chapter 9 Automation Is Here to Stay. Chapter 10 Periscope into the Future. ACRONYMS. REFERENCES. INDEX.
Marie Myers is the Chief Financial Officer at HP. She is a visionary finance leader with a proven track record in driving innovation and global business development and spearheading transformational changes to deliver critical business results for HP. Marie is passionate about intelligent automation and disruptive technologies that revolutionize the way we operate and impact the future of work.
Carol Brace brings 20-plus years of corporate experience to academia. She is certified in Lean Six Sigma, Project Management, Supply Chain, and International Logistics. She possesses strong analytical and problem-solving skills and the ability to quickly determine how a process or system works, recognize improvements, and envision any new procedures required.
Lila Carden has held positions in academia and industry. These positions have allowed her to use theoretical and practical applications of project management and technology techniques to promote collaborations that support outcomes that contribute to the success of students, academia, and industry.
Testimonials"Intelligent Automation has emerged as a critical
discipline for businesses seeking to improve operational efficiency
and reduce toil. Co-authored by industry and academic experts, this
book promises to offer practical guidance and valuable insights
rooted in real-world experience and cutting-edge research. It
covers topics such as citizen-led development initiatives, the
strategic use of automation platforms, and the role of AI and ML,
including the latest Generative AI technologies. Additionally, it
provides actionable advice on aligning automation initiatives with
organizational culture and business objectives. This book is a
valuable resource for anyone aspiring to become a leader in the
field of Intelligent Automation."Rama Akkiraju, VP, Enterprise
Automation and AI, NVIDIA"With a profound historical understanding
and unparalleled insight into AI and intelligent automation, Shail
Khiyara is a true thought leader. The chapters contributed by Shail
in this book offer a masterful blend of in-depth knowledge,
historical context, and forward-thinking insight. As a speaker,
Shail is engaging and enlightening, transforming complex concepts
into relatable narratives."Darren Atkins, CIO, The Royal Free
London NHS (UK National Health Service)"With automation being such
a critical and transformative component of the future of business,
this book could not have come at a better time. There's a
fundamental shortage of talent of those who deeply understand
automation capabilities and how to appropriately apply them to
business solutions. This book is a tremendous resource for anyone
who is looking to upskill, reskill, or simply learn more about
intelligent automation."Wendy Batchelder, SVP & Chief Data Officer,
Salesforce"I’ve been in the intelligent automation space for almost
6 years and have had the opportunity to work with many of the
Fortune 500. We’ve partnered with them to operationalize large
scale intelligent automation programs that deliver hard dollars
back to their balance sheet and transformed their business
processes for the future of work.The release of this book is very
timely, many organizations struggle with successfully scaling their
IA programs. With the acceleration of AI, this will only become
more complex and organizations who have an automation first mindset
will set themselves apart from their competition. This is why
bridging the gap between business and academia is crucial in
ensuring the future talent of work supports this demand."Emmanuel
R. Galan, Regional Vice President – MEU West, UiPath"This book is a
must-read for EDUCATORS AND EXECUTIVES ALIKE who have an interest
in learning more about Automation and how it will affect businesses
and the global economy. There is no doubt that RPA and Intelligent
Automation have gathered pace and steam over the last few years,
and this book captures the opportunity from a practical
perspective. The contributors to this book have real firsthand
experience at implementation and have shared their candid journeys
and experiences. I hope you enjoy this as much as I did." Ray
Grady, former CEO Conexiom"Companies today all know they have to
automate. They have to improve cost measurement, speed,
productivity, and go-to-market strategies – while freeing employees
from mundane, repetitive tasks. It’s all about combining the best
of human creativity and the power of digital technology. Embrace
it… as it’s going to happen, and no better book to tell you
how!"Adrian Jones, CEO and Co-Founder, personar.ai"The subject
matter, Robotic Process Automation, and Intelligent Automation, of
this book is very timely. The authors provide a very readable book
for both practitioners and academicians. The chapters are broken
down such that one could choose a specific chapter that is more
applicable to one’s area of interest. The authors present numerous
topics that organizations can implement to remain competitive. This
book has something to offer for everyone."Dr. Gerald Kohers,
Department Chair - Management, Marketing, and Information Systems,
Sam Houston State University "In my Celonis experience working with
Bobby Jutley on Process Mining opportunities at HP, I have observed
that Bobby is a highly effective change agent in digital
transformation and Automation for the Company. He is quick to
identify and promote opportunities, and his strong ability to
collaborate across IT and the business sets him apart from most
people in the business process automation space. His attention to
detail and sense of urgency is key to transforming insights to
value for HP."Susan Lucero, Global Account Manager, Celonis"With
our IA journey, we learned it is important to integrate process
discovery, mining, and automation to solve the right problem.
Technology is becoming more simpler (with little or no coding),
which is so important to have robust planning: from business
drivers to governance strategy, in order to achieve the
organization’s digital transformation outcomes. This book bridges
theory with real examples to help practitioners plan their
organization’s IA strategy." Emilie Ly, Senior Director, BPM & RPA,
VMware"Intelligent automation, and especially Robotic Process
Automation, requires building a bridge between business needs and
the application of technology and academic thinking to solve
tomorrow's challenges today. This book provides a clear and concise
view of how to learn and adopt Intelligent Automation and expands
our vision of how this new industrial revolution is already
impacting our schools and businesses. The success of any company is
always marked by creating competitive advantages. Intelligent
automation provides a gateway to create value within our community,
customer base, and future workforce."Antonio Marin - CIO,
USMed-Equip, LLC. "Gigaforce clients were skeptical about
implementing RPA in their Subrogation and Recovery department, but
it has exceeded their expectations. Implementing intelligent
automation for business processes has been a game-changer. We have
saved time, reduced errors and costs, and improved our client’s
overall efficiency. Our client team members can now focus on more
strategic tasks requiring human expertise in recovery and
subrogation. This book presents how to establish, scale, and manage
intelligent automation practices. "Rajeev Rawat, Co-Founder and
CPO, Gigaforce Inc."The authors do an awesome job of describing in
this book how Intelligent Automation is the next evolutionary step
for achieving sustainable competitive advantage! Intelligent
Automation integrates Robotic Process Automation (RPA), Artificial
Intelligence (AI) and Machine Learning (ML) by automating business
workflows to advance business processes. This book is a fantastic
reference for academics, students, and researchers, but it provides
an even stronger guide for the practitioner trying to achieve and
sustain a competitive advantage in today’s global automated
business world."Dr. Gary L Stading, Professor of Supply Chain
Management, Texas A&M University - Texarkana"Bobby Jutley
brings his expertise and real-world experience to light as he
succinctly summarizes the technological and organizational aspects
of Process Discovery while highlighting the fact that Process
Discovery excellence has rapidly become a strategic weapon and
critical success factor in prioritizing digital transformation
opportunities and creating competitive advantage by driving
quality, speed, and agility into every aspect of the
business."Ramey Stevens, Global Account Executive, UiPath"RPA has
been one of the most critical capabilities in his technology
toolbox. Paul says that without RPA, "most CIOs and business
leaders simply would not have been able to advance digital
transformation at the pace necessitated. Digital transformation
requires a comprehensive suite of tools and capabilities, and RPA
fits in perfectly."Paul Walsh, SVP of Digital Technology and
Operations at Sony Interactive Entertainment
Testimonials"Intelligent Automation has emerged as a critical
discipline for businesses seeking to improve operational efficiency
and reduce toil. Co-authored by industry and academic experts, this
book promises to offer practical guidance and valuable insights
rooted in real-world experience and cutting-edge research. It
covers topics such as citizen-led development initiatives, the
strategic use of automation platforms, and the role of AI and ML,
including the latest Generative AI technologies. Additionally, it
provides actionable advice on aligning automation initiatives with
organizational culture and business objectives. This book is a
valuable resource for anyone aspiring to become a leader in the
field of Intelligent Automation."Rama Akkiraju, VP, Enterprise
Automation and AI, NVIDIA"With a profound historical understanding
and unparalleled insight into AI and intelligent automation, Shail
Khiyara is a true thought leader. The chapters contributed by Shail
in this book offer a masterful blend of in-depth knowledge,
historical context, and forward-thinking insight. As a speaker,
Shail is engaging and enlightening, transforming complex concepts
into relatable narratives."Darren Atkins, CIO, The Royal Free
London NHS (UK National Health Service)"With automation being such
a critical and transformative component of the future of business,
this book could not have come at a better time. There's a
fundamental shortage of talent of those who deeply understand
automation capabilities and how to appropriately apply them to
business solutions. This book is a tremendous resource for anyone
who is looking to upskill, reskill, or simply learn more about
intelligent automation."Wendy Batchelder, SVP & Chief Data Officer,
Salesforce"I’ve been in the intelligent automation space for almost
6 years and have had the opportunity to work with many of the
Fortune 500. We’ve partnered with them to operationalize large
scale intelligent automation programs that deliver hard dollars
back to their balance sheet and transformed their business
processes for the future of work.The release of this book is very
timely, many organizations struggle with successfully scaling their
IA programs. With the acceleration of AI, this will only become
more complex and organizations who have an automation first mindset
will set themselves apart from their competition. This is why
bridging the gap between business and academia is crucial in
ensuring the future talent of work supports this demand."Emmanuel
R. Galan, Regional Vice President – MEU West, UiPath"This book is a
must-read for EDUCATORS AND EXECUTIVES ALIKE who have an interest
in learning more about Automation and how it will affect businesses
and the global economy. There is no doubt that RPA and Intelligent
Automation have gathered pace and steam over the last few years,
and this book captures the opportunity from a practical
perspective. The contributors to this book have real firsthand
experience at implementation and have shared their candid journeys
and experiences. I hope you enjoy this as much as I did." Ray
Grady, former CEO Conexiom"Companies today all know they have to
automate. They have to improve cost measurement, speed,
productivity, and go-to-market strategies – while freeing employees
from mundane, repetitive tasks. It’s all about combining the best
of human creativity and the power of digital technology. Embrace
it… as it’s going to happen, and no better book to tell you
how!"Adrian Jones, CEO and Co-Founder, personar.ai"The subject
matter, Robotic Process Automation, and Intelligent Automation, of
this book is very timely. The authors provide a very readable book
for both practitioners and academicians. The chapters are broken
down such that one could choose a specific chapter that is more
applicable to one’s area of interest. The authors present numerous
topics that organizations can implement to remain competitive. This
book has something to offer for everyone."Dr. Gerald Kohers,
Department Chair - Management, Marketing, and Information Systems,
Sam Houston State University "In my Celonis experience working with
Bobby Jutley on Process Mining opportunities at HP, I have observed
that Bobby is a highly effective change agent in digital
transformation and Automation for the Company. He is quick to
identify and promote opportunities, and his strong ability to
collaborate across IT and the business sets him apart from most
people in the business process automation space. His attention to
detail and sense of urgency is key to transforming insights to
value for HP."Susan Lucero, Global Account Manager, Celonis"With
our IA journey, we learned it is important to integrate process
discovery, mining, and automation to solve the right problem.
Technology is becoming more simpler (with little or no coding),
which is so important to have robust planning: from business
drivers to governance strategy, in order to achieve the
organization’s digital transformation outcomes. This book bridges
theory with real examples to help practitioners plan their
organization’s IA strategy." Emilie Ly, Senior Director, BPM & RPA,
VMware"Intelligent automation, and especially Robotic Process
Automation, requires building a bridge between business needs and
the application of technology and academic thinking to solve
tomorrow's challenges today. This book provides a clear and concise
view of how to learn and adopt Intelligent Automation and expands
our vision of how this new industrial revolution is already
impacting our schools and businesses. The success of any company is
always marked by creating competitive advantages. Intelligent
automation provides a gateway to create value within our community,
customer base, and future workforce."Antonio Marin - CIO,
USMed-Equip, LLC. "Gigaforce clients were skeptical about
implementing RPA in their Subrogation and Recovery department, but
it has exceeded their expectations. Implementing intelligent
automation for business processes has been a game-changer. We have
saved time, reduced errors and costs, and improved our client’s
overall efficiency. Our client team members can now focus on more
strategic tasks requiring human expertise in recovery and
subrogation. This book presents how to establish, scale, and manage
intelligent automation practices. "Rajeev Rawat, Co-Founder and
CPO, Gigaforce Inc."The authors do an awesome job of describing in
this book how Intelligent Automation is the next evolutionary step
for achieving sustainable competitive advantage! Intelligent
Automation integrates Robotic Process Automation (RPA), Artificial
Intelligence (AI) and Machine Learning (ML) by automating business
workflows to advance business processes. This book is a fantastic
reference for academics, students, and researchers, but it provides
an even stronger guide for the practitioner trying to achieve and
sustain a competitive advantage in today’s global automated
business world."Dr. Gary L Stading, Professor of Supply Chain
Management, Texas A&M University - Texarkana"Bobby Jutley
brings his expertise and real-world experience to light as he
succinctly summarizes the technological and organizational aspects
of Process Discovery while highlighting the fact that Process
Discovery excellence has rapidly become a strategic weapon and
critical success factor in prioritizing digital transformation
opportunities and creating competitive advantage by driving
quality, speed, and agility into every aspect of the
business."Ramey Stevens, Global Account Executive, UiPath"RPA has
been one of the most critical capabilities in his technology
toolbox. Paul says that without RPA, "most CIOs and business
leaders simply would not have been able to advance digital
transformation at the pace necessitated. Digital transformation
requires a comprehensive suite of tools and capabilities, and RPA
fits in perfectly."Paul Walsh, SVP of Digital Technology and
Operations at Sony Interactive Entertainment
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