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Interaction Design


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Table of Contents

Foreword. Preface. Chapter 1: What is interaction design? 1.1 Introduction. 1.2 Good and poor design. 1.3 What is interaction design? 1.4 The user experience. 1.5 The process of interaction design. 1.6 Interaction design and the user experience. INTERVIEW with Gitta Salomon. Chapter 2: Understanding and conceptualizing interaction. 2.1 Introduction. 2.2 Understanding the problem space. 2.3 Conceptualizing the design space. Theories, models and frameworks. INTERVIEW with Terry Winograd. Chapter 3: Understanding users. 3.1 Introduction. 3.2 What is cognition? 3.3 Applying knowledge from the physical world to the digital world. 3.4 Conceptual frameworks for cognition. Chapter 4: Designing for collaboration and communication. 4.1 Introduction. 4.2 Social mechanisms in communication and collaboration. Technology-mediated social phenomena. INTERVIEW with Abigail Sellen. Chapter 5: Affective aspects. 5.1 Introduction. 5.2 What are affective aspects? 5.3 Expressive interfaces and positive emotions. 5.4 Frustrating interfaces and negative emotions. 5.5 Persuasive technologies. 5.6 Anthropomorphism. 5.7 Interface agents, virtual pets and interactive toys. 5.8 Models of emotion and pleasure. Chapter 6: Interfaces and interactions. 6.1 Introduction. 6.2 Paradigms. 6.3 Interface types. 6.4 Which interface? Chapter 7: Data Gathering. 7.1 Introduction. 7.2 Four key issues. 7.3 Data recording. 7.4 Interviews. 7.5 Questionnaires. 7.6 Observation. 7.7 Choosing and combining techniques. INTERVIEW with Sara Bly. Chapter 8: Data analysis, interpretation, and presentation. 8.1 Introduction. 8.2 Qualitative and quantitative. 8.3 Simple quantitative analysis. 8.4 Simple qualitative analysis. 8.5 Using Theoretical Frameworks. 8.6 Tools to support analysis. 8.7 Presenting your findings. Chapter 9: The process of interaction design. 9.1 Introduction. 9.2 What is involved in interaction design? 9.3 Some practical issues. 9.4 Lifecycle models: showing how the activities are related. INTERVIEW with Gillian Crampton Smith. Chapter 10: Identifying needs and establishing requirements. 10.1 Introduction. 10.2 What, how, and why? 10.3 What are requirements? 10.4 Data gathering for requirements. 10.5 Data analysis. 10.6 Task description. 10.7 Task analysis. INTERVIEW with Suzanne Robertson. Chapter 11: Design, prototyping and construction. 11.1 Introduction. 11.2 Prototyping and construction. 11.3 Conceptual design: moving from requirements to first design. 11.4 Physical design: getting concrete. 11.5 Using scenarios in design. 11.6 Using prototypes in design. Tool support. INTERVIEW with Karen Holtzblatt. Chapter 12: Introducing evaluation. 12.1 Introduction. 12.2 The why, what,, where and when of evaluation. 12.3 The language used to describe evaluation. 12.4 Evaluation approaches and methods. 12.5 Evaluation studies. 12.6 What did we learn from the case studies? Chapter 13: An evaluation framework. 13.1 Introduction. 13.2 D E C I D E: A framework to guide evaluation. Chapter 14: Usability testing and field studies. 14.1 Introduction. 14.2 Usability testing. 14.2.1 Usability testing of a large website. 14.2.2 Conducting experiments. 14.3 Field studies. INTERVIEW with Ben Shneiderman. Chapter 15: Analytical evaluation. 15.1 Introduction. 15.2 Inspections: heuristic evaluation. 15.3 Inspections: walkthroughs. 15.4 Predictive models. INTERVIEW with Jakob Nielsen. References. Credits. Index.

About the Author

Helen Sharp: Responsible for developing distance education courses in software engineering, co-founder of the International Pedagogical Patterns project, she is also a Senior Visiting Fellow at the Centre for Human-Computer Interaction Design at City University. Her main research interest focus on the overlap between Interaction Design and Software Engineering, in particular, how to ensure that good HCI design principles are incorporated into the design of interactive products. Jenny Preece: Professor of Information Systems at UMBC, Regular keynote and invited speaker at SIGCHI and other conferences, prolific author and commentator. Her research focuses on online communities and social computing. Yvonne Rogers: Professor of Informatics and Cognitive Science at Indianna University and teaches mainly in the areas of HCI, CSCW, ubiquitous computing. Her research focuses on augmenting and extending everyday learning and work activities with interactive activities that move "beyond the desktop".


"The best basis around for user-centered interaction design, both as a primer for students as an introduction to the field, and as a resource for research practitioners to fall back on. It should be labelled 'start here'."

Pieter Jan Stappers, ID-StudioLab, Delft University of Technology In the field of Interaction Design one book stands out, a book that has established itself at the core of the field. With this new edition, the authors have successfully strengthened that position. The new structure and content makes the book highly relevant and needed in the field. Anyone who wants to learn about the basics of interaction design should make this book their first stop!" Erik Stolterman, Ph.D., Indiana University, USA This new edition of Interaction Design is a welcome and timely support for those of us teaching and researching in the field. It fills in the gaps that were emerging in the first edition as new interactive technologies become available and older ones change so much. I value this text for the way it is so grounded in real examples and actual human practices, and for its strong design focus. It is a most useful and usable book. Dr Toni Robertson, Interaction Design and Work Practice Lab, University of Technology, Sydney "The first edition of "Interaction Design" has been my text book of choice for general HCI courses at both undergraduate and Masters level for several years. It is authoritative, eminently readable and thought-provoking for students. It achieves a good balance between the human, computing and design aspects of the subject. The second edition strengthens the treatment of data gathering and analysis and approaches to evaluation, andintroduces a welcome focus on affective aspects of interaction, reflecting recent research developments in the discipline. I am looking forward to working with this new edition." Ann Blandford, Director of UCL Interaction Centre and Professor of Human- Computer Interaction " An exceptional book that helps bring design thinking and a human perspective to the conceptualization and development of technology-based products and systems." Bill Buxton, Principal Researcher, Microsoft Research

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