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Intercultural Communication


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Table of Contents

Preface A Note on Culture and Language Chapter 1: The Necessity of Intercultural Communication The Need for Intercultural Communication Benefits of Intercultural Communication Diversity in the United States Human Communication The Nature of Human Communication Human Communication Apprehension The Nature of Culture Accumulated Pattern of Values, Beliefs, and Behaviors An Identifiable Group of People With a Common History Verbal and Nonverbal Symbol Systems Microcultural Groups The Study of Intercultural Communication A Contextual Model of Intercultural Communication Intercultural Communication and Uncertainty Intercultural Communication Apprehension Fundamental Assumptions About Intercultural Communication The Ethics of Intercultural Communication The Five Approaches to Determining Which Behaviors Are Ethical The Ethical Principles of Eastern Cultures The Goal: Intercultural Communication Competence An Integrated Model and Measure of Intercultural Communication Competence Chapter Summary Discussion Questions Developing Intercultural Communication Competence Key Terms Chapter 2: The Cultural Context Individualism-Collectivism Individualism Collectivism Individualism Versus Collectivism? So, Who's an Individualist, and Who's a Collectivist? Patterns of Individualism and Collectivism Across the United States Communication Consequences of Individualism-Collectivism Vertical and Horizontal Individualism and Collectivism The Pancultural Self High- and Low-Context Communication Characteristics of High- and Low-Context Cultures Value Orientations Schwartz Theory of Basic Values Kluckhohn and Strodtbeck's Value Orientations Power Distance Measuring Power Distance Communication and Power Distance Uncertainty Avoidance A Theory of Uncertainty Orientation Chapter Summary Discussion Questions Ethical Considerations Within the Cultural Context Developing Intercultural Communication Competence Key Terms Chapter 3: The Microcultural Context Microcultural Group Status Muted Microcultural Groups Microcultures in the United States Hispanics/Latinos Black Americans Asian Americans Normative Communication Styles of Black Americans, Asian Americans, and Hispanics/Latinos Native Americans/American Indians Arab Americans Lesbian, Gay, Bisexual, Transgender, and Queer/Questioning Microcultural Groups Chapter Summary Discussion Questions Ethical Issues And Microcultures Developing Intercultural Communication Competence Key Terms Chapter 4: The Environmental Context Environments and Information Load Culture and the Natural Environment Worldviews of the Natural Environment Natural Disasters as Cultural and Social Events The Built Environment Cross-Cultural Comparisons of Housing Japanese Housing American Navajo Housing Muslim Homes Privacy Perceptions of Privacy in the United States Cross-Cultural Variations on Privacy Online Privacy Across Cultures Monochronic Versus Polychronic Time Orientation Consequences of Monochronic and Polychronic Orientations Chapter Summary Discussion Questions Ethics and the Environmental Context Developing Intercultural Communication Competence Key Terms Chapter 5: The Perceptual Context Culture and Cognition The Geography of Thought A Model of Human Information Processing Cross-Cultural Differences in Sensation and Perception Cross-Cultural Differences in Memory and Retrieval Categorization and Mental Economy Stereotyping Racial and Ethnic Stereotypes U.S. Stereotypes Media Influence on Stereotypes Stereotype Content Model Why Stereotype? Stereotypes and Expectations Ethnocentrism A Contemporary Conceptualization of Ethnocentrism Ethnocenterism, Intercultural Communication, and Interpersonal Perception Ethnocenterism and Communication in the Workplace Ethnocentrism and Racism Chapter Summary Discussion Questions Ethics and the Perceptual Context Developing Intercultural Competence Key Terms Chapter 6: The Sociorelational Context Dimensions of Group Variability Membership and Nonmembership Groups In-Groups and Out-Groups Reference Groups Role Relationships Role Differentiation and Stratification Family Groups Sex and Gender Groups Sex and Gender Roles Across Cultures Japan India China Mexico Israel Saudi Arabia Chapter Summary Discussion Questions Ethics and the Sociorelational Context Developing Intercultural Communication Competence Key Terms Chapter 7: The Verbal Code The Relationship Between Language and Culture Sapir-Whorf Hypothesis The Structure of Human Language Sounds and Symbols Syntax and Universal Grammar Universals of Language Generative Grammar The Gendering of Language: Are Languages Sexist? Elaborated and Restricted Codes Cross-Cultural Communication Styles Direct and Indirect Styles Elaborate, Exacting, and Succinct Styles Personal and Contextual Styles Instrumental and Affective Styles Gendered Language Style Across Cultures Language and Ethnic Identity Do You Speak "American"? Chapter Summary Discussion Questions Ethics and the Verbal Code Developing Intercultural Communication Competence Key Terms Chapter 8: The Nonverbal Code Definitions of Nonverbal Communication The Relationship Between Verbal and Nonverbal Codes Formal Versus Informal Code Systems Channels of Nonverbal Communication Kinesics Occulesics Paralanguage Proxemics Haptics Olfactics Physical Appearance and Dress Chronemics Nonverbal Communication and Dimensions of Cultural Variability Individualism-Collectivism Power Distance High and Low Context Nonverbal Expectancy Violations Theory Cultural Contexts and Nonverbal Expectancies Chapter Summary Discussion Questions Ethics and the Nonverbal Code Developing Intercultural Communication Competence Key Terms Chapter 9: Developing Intercultural Relationships Communication and Uncertainty Anxiety/Uncertainty Management Theory of Effective Communication Uncertainty Reduction and Intercultural Communication Apprehension Assessing Sociocommunicative Orientation/Style Empathy and Similarity in Relationship Development Empathy Similarity Perceptions of Relational Intimacy Across Cultures Eastern and Western Cultures and Relationships Interethnic and Interracial Relationships and Marriages Intercultural Relational Maintenance The Internet as Relational Maintenance Mate Selection and Desirability Across Cultures Arranged Marriages Marital Dissolution and Divorce Across Cultures Chapter Summary Discussion Questions Ethics and Intercultural Relationships Developing Intercultural Communication Competence Key Terms Chapter 10: Intercultural Conflict Definition of Intercultural Conflict Kim's Model of Intercultural Conflict A Culture-Based Social Ecological Conflict Model Intercultural Dialogue, Conflict Resolution, and a Culture of Peace The Concept of Face, Facework, and Communication Conflict Styles Face Facework Conflict Communication Styles The Intercultural Conflict Style Inventory Individualistic and Collectivistic Approaches to Conflict Conflict Resolution in High- Versus Low-Context Cultures Resolving Cross-Cultural Conflict: A Contingency Model Chapter Summary Discussion Questions Ethics and Intercultural Conflict Developing Intercultural Communication Competence Key Terms Chapter 11: Intercultural Communication in Business, Health Care, and Educational Settings Intercultural Management Management Practices Across Cultures Japanese Management Practices German Management Practices Mexican Management Practices Chinese Management Practices Culture, Intercultural Communication, and Health Care Lay Theories of Illness Health Care and Resources Across Cultures Health Communication Provider-Patient Communication Intercultural Communication and Educational Settings Learning Styles Across Cultures Teacher Immediacy in the Classroom and Across Cultures Some Recommendations for the Intercultural Classroom Chapter Summary Discussion Questions Ethical Considerations Developing Intercultural Communication Competence Key Terms Chapter 12: Acculturation, Culture Shock, and Intercultural Competence Acculturation Acculturative Stress A Model of Acculturation Modes of Acculturation Acculturation in the United States Culture Shock W-Curve Models of Reentry Culture Shock Strategies for Managing Culture Shock Indicators of Success in the Intercultural Context Intercultural Communication Competence A Model of Intercultural Competence Situational Features Chapter Summary Discussion Questions Ethical Considerations: Some Final Thoughts on Developing Intercultural Competence Key Terms Glossary Notes Index

About the Author

James W. Neuliep (Ph.D., University of Oklahoma) conducts research and teaches courses in intercultural communication, communication theory, communication apprehension, ethnocentrism, and research methods at St. Norbert College. In addition to his introductory intercultural communication textbook, he was also written an introductory communication theory textbook, and his research has appeared in many respected journals. He is the former editor of the Journal of Intercultural Communication Research and has served on the editorial boards of Communication Reports, Communication Research Reports, Communication Studies; International and Intercultural Communication, Journal of Communication; Journal of Applied Communication Research; Journal of Social Behavior and Personality; and Communication Quarterly.


"... expert content, flexibility to adapt to student activities, current, provides useful conceptual foundation to apply to intercultural communication"

-- Shirley A. Fessel, MA, Med

"Intercultural Communication introduces the college student to the key principles and concepts needed to be an effective communicator in a continually complex and diverse world."

-- Jason Hough

"A solid academic overview of intercultural communication."

-- Joshua Daniel Phillips

"...a very well researched and packaged textbook outlining the principles of intercultural communications. Additionally the book and publisher provides a number of helpful aids in teaching of this course and using its book effectively."

-- Dr. David Schreindl

"This textbook could serve as an excellent introductory text for undergraduate students who are the beginners of intercultural communication. It offers knowledge, voices, discussions, and activities that will greatly help students engage and embody the learning experiences of intercultural communication in and out of the classroom."

-- Bin Zhang, PhD

"This is a useful resource for both teaching and research; a significant reference material to enhance students understanding of intercultural communication concepts."

-- Shirley Acquah

"Thoroughly researched and cited; an excellent research tool for a student interested in (or assigned) a research project in this area"

-- Sandra Alspach

"...a thoughtfully constructed intercultural communication textbook that integrates rich detail about communication theory and research with vivid examples and opportunities for personal application."

-- Meredith Marko Harrigan

"A well-rounded intercultural book that touches every corner of the course, including current examples, detailed definitions, and useful student exercises."

-- Nader H. Chaaban, Ph.D

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