Preface
Acknowledgments
Chapter 1. What Is Interlibrary Loan?
Chapter 2. Getting to Know Your Interlibrary Loan Department
Chapter 3. A Typical Day in ILL Borrowing
Chapter 4. A Typical Day in ILL Lending
Chapter 5. Interlibrary Loan Service from a Patron Perspective
Chapter 6. Patron Borrowing Policy
Chapter 7. Governing Policies for Interlibrary Loan
Chapter 8. Copyright Considerations for the Interlibrary Loan Department
Chapter 9. Borrowing Procedures and Workflow
Chapter 10. Lending Procedures and Workflow
Chapter 11. Measurement and Evaluation of Interlibrary Loans
Appendices
Appendix A. Assorted Tips and Tricks
Appendix B. Basic Tools of the Trade
Appendix C. National Interlibrary Loan Code
Appendix D. Supplementary Material to the National Interlibrary Code
Appendix E. Sample Borrowing Workflows
Appendix F. Sample Lending Workflows
Literature Cited
Annotated Bibliography and Resources List
Index
Reference Notes Included

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Lee Andrew Hilyer

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