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Interpersonal Communication


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Table of Contents

All Chapters conclude with "Summary," "For Discussion and Review," "For Your Journal," "Learning with Others," and "Weblinks."


1. Introduction to Interpersonal Communication.

Defining Interpersonal Communication.

The Importance of Interpersonal Communication to Our Lives.

An Evolving Model for Interpersonal Communication.

Mediated Interpersonal Communication: A New Frontier.

Principles of Interpersonal Communication.

Interpersonal Communication Myths.

How to Improve Your Own Interpersonal Communication Competence.

2. Interpersonal Communication and Self.

Self Concept: Who Are You?

Self-Esteem: Your Self Worth.

How to Improve Your Self Esteem.

How Self-Concept and Self-Esteem Affect Interpersonal Communication and Relationships.

Self Disclosure: Connecting Self to Others Through Talk.

Understanding How We Learn about Ourselves from Others: The Johari Window Model of Self-Disclosure.

Characteristics of Self-Disclosure.

3. Interpersonal Communication and Perception.

Understanding Interpersonal Perception.

Perception and Interpersonal Communication.

Perceiving Others.

Identifying Barriers to Accurate Perception.

Improving Your Perception Skills.

4. Interpersonal Communication and Cultural Diversity: Adapting to Others.

The Nature of Culture.

Barriers to Effective Intercultural Communication.

Improving Intercultural Competence.


5. Listening and Responding Skills.

Listening Defined.

Listening Styles.

Listening Barriers.

Listener Apprehension.

Improving Listening, Comprehension, and Responding Skills.

Improving Empathic Listening and Responding Skills.

Responding to Confirm or Disconfirm Others.

Improving Critical Listening and Responding Skills.

Improving Your Responding Skills.

6. Verbal Communication Skills.

Understanding How Words Work.

Recognizing the Power of Words.

Avoiding Word Barriers.

Using Words to Establish Supportive Relationships.

Using Words to Be Appropriately Assertive.

7. Nonverbal Communication Skills.

Why Learn about Nonverbal Communication?

The Challenge of Interpreting Nonverbal Messages.

Nonverbal Communication Codes.

Interpreting Nonverbal Communication.

Improving Your Ability to Interpret Nonverbal Messages.

8. Conflict Management Skills.

What Is Conflict?

Myths about Conflict.

Types of Conflict.

Conflict as a Process.

Conflict Management Styles.

Conflict Management Skills.


9. Understanding Interpersonal Relationships.

An Interpersonal Relationship as a System and a Process.

Relationships of Circumstance and Relationships of Choice.

Intimacy and Attraction in Relationships.

Interpersonal Power in Relationships.

Relationships with Friends, Lovers, and Family.

10. Developing Interpersonal Relationships.

Stages of Interpersonal Relationships.

Interpersonal Relationship Development Theories.

Strategies and Skill for Developing Interpersonal Relationships.

11. Managing Relationship Challenges.

Relationship Challenges.

The Dark Side of Interpersonal Communication in Relationships.

Relational De-Escalation and Termination.

12. Interpersonal Relationships at Home, on the Internet, and at Work.

Interpersonal Relationships at Home.

Interpersonal Communication on the Internet.

Interpersonal Relationships at Work.

Promotional Information

Interpersonal Communication offers a blend of theory and skills that students can use to become "other-oriented"-mindfully considerate of the thoughts, needs, and values of others. Fueled by the authors' conviction that "skills inform principles; principles inform skills," Interpersonal Communication: Relating to Others maintains a careful balance between theoretical and skills-oriented material.

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